Description This production/system engineer role will oversee both the health and maintenance of the production systems as well as the operation of the production systems during events. This role is meant to be located in Arlington, VA, but will be asked to travel to venues and events throughout AMER. On the production engineer side, a successful candidate will have a strong background in onsite production support, being able to design, program and operate live events ranging from ballroom style meetings to concerts and special events. Candidates should have a diverse background as a live production engineer demonstrating deep systems knowledge, strong organizational and interpersonal skills, and the ability to keep calm, focused and confident in a production environment. A successful candidate will have an impeccable focus and drive to constantly improve the customer experience. For the systems engineer piece, the candidate will manage large production overhaul and maintenance projects, both planned and unplanned. When troubleshooting, the System Engineer will evaluate the risks with efficiency to properly gauge the optimum solution and act on what can be solved immediately and determine what solutions need to be taken to management. The System Engineer within Event Productions should have a strong background in technical problem solving skills to support the operational engineers when systemic problems arise, and proactively, when invention and efficiency can be implemented to solve problems before they occur. Production technologies require systematic backup systems so that a buffer is created where the team and client will have knowledge of an implemented backup plan, but the end customer (attendee) will hopefully never even know a problem occurred. This requires system engineers to have a deep understanding of their systems to quickly identify root cause and offer efficient solutions to maintain production stability. Key job responsibilities This role will be directly responsible for the health and success of all the production equipment located within the venue. This role will also directly work with the rest of the System Engineers and Production Engineers within the Event Production organization, to ensure that the quality of the systems and the operating procedures remain of bar raising quality. * Promptly, thoroughly, professionally communicate with team, customers, and business partners. * Proactively engage with production team to pursue process improvements. * Search out opportunities to help others improve skillsets and knowledge base. * Contribute as a subject matter expert in the field of audio/visual production with an emphasis in video and lighting production. * Design, program and operate live events with autonomy, taking the customers’ ideas and delivering a bar raising product. * Ensure industry best practices are followed with a safety-first mindset. * Track and report on inventory statuses and needs, and ensure adequate stock of event critical items are available and at the ready. A day in the life This engineer will keep a weekly schedule of standard maintenance, work with the onsite event coordinators and producers to plan for and execute the events, coordinate additional staffing with third party vendors, and communicate regularly with the rest of the team members to stay connected to the overall team status. Pre-event: * Event setup and technical coordination of assigned systems. * Recommend technical resource scheduling for equipment and labor script. * Thorough testing of equipment use cases ahead of event. * Clear communication with all team members. Day-of Event support * Be prompt and available during requested call-times when supporting an event * Promptly communicate with appropriate team members any known risks to help ensure the success of the event. Post-event: * Participate in post-event feedback discussions/surveys. * Report, track and be able to help solve any technical issues that arise during the course of an event About the team Event Productions Large Production Venue team of engineers and system engineers work daily with the installed production equipment, helping to plan and execute each event within the space for internal Amazon customers. Basic Qualifications - 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience - 4+ years of technical support experience - 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience - * Minimum 6 years experience in live event productions - * Ability to setup and operate digital audio, video and lighting mixing consoles for a live show - * Proven experience with break/fix support for production equipment - * Ability to create and edit in Microsoft Office platforms (Word, Excel, PPT) - * Familiarity with producer-led show calling - * Familiarity with production specific health and safety - * Ability to lift and move up to 50lbs - * Demonstrated experience with inventory management - * Ability to setup a basic IP-based network that supports the connectivity of multiple audio-visual devices and protocols - * Familiarity with matrix-based signal routing systems - * Willingness and ability to travel up to 35% of the time Preferred Qualifications - 3+ years of supporting a windows server environment experience - Experience supporting video conference and teleconference equipment - * 4 year degree in A/V, technical theatre or related field, or equivalent experience. - * Knowledge of Paradigm systems. - * Knowledge of Grass Valley Video Systems - * Knowledge of SMPTE 2110 - * Knowledge of d&b Audio Systems - * Knowledge of Vectorworks or similar design software Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.