Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role…

Warner Bros. is the only Hollywood studio to possess and operate its own production facility in the UK following a £150 million-plus investment into the re-development and expansion of Leavesden Studios. Warner Bros. Studios Leavesden (WBSL) has a typical daily population of some 2,500 comprising permanent staff, production crew, and visitors. Since its launch in 2012, it has become the first choice of studio for many leading directors, servicing TV productions, commercials, and music videos.

In addition to the studios, the site is home to the award-winning visitor attraction, Warner Bros. Studio Tour London – The Making of Harry Potter (Studio Tour), a behind-the-scenes walking tour featuring authentic sets, costumes, and props from the Harry Potter film series. Visitors can walk through the Great Hall of Hogwarts, step onto the original Hogwarts Express, learn wand combat, ride a broomstick, and taste Butterbeer. Since opening in March 2012, the Studio Tour has welcomed over 10 million visitors, operating on a pre-book only basis with peak days accommodating 7,000 visitors. Open seven days a week, the tour also runs private corporate events and evening events for consumers, continually evolving and growing as a visitor attraction to deliver a world-class experience from the first point of contact to the last.

In your new role, you will develop and lead corporate and consumer events at Warner Bros. Studio Tour London (WBSTL) and Harry Potter – A Photographic Journey (HPAPJ). Your primary focus will be to maximize revenue and convert sales opportunities. You will meet with clients to understand their needs and ensure the practical delivery of their events. Additionally, you will position the commercial businesses as market leaders in the attractions’ events sector, all while working in line with our company values and beliefs. This role requires working 40 hours a week in shifts, including regular weekend and evening work, and demands flexibility to suit the needs of the business due to its adaptive nature.

Your Role Accountabilities…

Support the Head of Show Experience in promoting and developing a world-class event product for WBSTL & HPAPJ.

Provide effective after-sales service to ensure customer loyalty and satisfaction.

Identify, select, and integrate commercial partners to maintain high standards and offer unrivalled service.

Manage operational teams to exceed client and visitor expectations.

Ensure commercial partners adhere to guidelines and maintain high standards.

Lead and motivate the events team and catering partners to achieve high service and sales performance.

Devise and manage staff training to meet visitor needs and maintain service standards.

Deliver a calendar of consumer and private client events in collaboration with the Head of Show Experience.

Develop new products and services to meet visitor and client needs, maximising margins through cost management and effective pricing.

Lead and monitor health and safety policies to ensure a safe environment for staff and visitors.

Qualifications & Experience…

Management or supervisory experience in tourism, leisure, or heritage industry.

Demonstration of a sales and marketing plan, and ability to discuss its impact on revenue.

Experience in environments emphasising service, standards, and commercial management.

Maintaining the highest levels of customer service at all times.

Ability to problem solving and decision making across all areas daily.

Proactively seeking opportunities to increase sales.

Developing and motivating individuals and teams to achieve goals.

Creating effective communication to enhance store operations.

Proficient in Microsoft Office, well-organised, and focused.

Flexible team player, able to prioritise workload and manage change.

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.