The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Events Concierge to join the Sales & Marketing Team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. 

The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and IRD.

 

·       Classification: Full-Time

·       Shift: Various – must have availability to work weekends, weekdays, and holidays.

 

Want to learn more? Hotel Website, Facebook, Instagram 

What will I be doing?

As an Event Concierge, you would be responsible for working with Meeting and Event Managers prior to functions and work with Event Planners for day of events. Specifically, this includes but is not limited to:

Prepare and analyze banquet event orders to gather function and guest information and ensure a proper timeline is in place.Respond to and fulfill all last minute event arrangements and requests.Follow up on and ensure proper execution of events.Work closely with Catering and Sales departments on a daily basisKeep open channels of communication with all departments within hotelMain point of contact the day of special events

What are we looking for?

Minimum Years of Experience: one (1) year guest contact or customer experience.  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of the hotel property management systems (Delphi.fdc)

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

QualityProductivityDependabilityCustomer FocusAdaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPayMedical Insurance Coverage – for you and your familyMental Health ResourcesBest-in-Class Paid Time Off (PTO)  Go Hilton travel discount program Supportive parental leaveMatching 401(k)Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discountDebt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Career growth and development Team Member Resource GroupsRecognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.

The pay rate for this position is $24 per hour