POSITION:         Event Staff – Part-Time
DEPARTMENT:    Event Services
REPORTS TO:    Event Service Manager
FLSA STATUS:     Non-Exempt Part-Time Hourly 

Summary
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for part-time Event Staff at Cabarrus Arena & Events Center.  This role is focused on providing exceptional guest services and requires regular, direct interaction with event attendees.

Essential Duties and Responsibilities

The following duties are representative of the responsibilities required for this position. Additional duties may be assigned as necessary:

Report to work on time and in proper uniform as scheduled.

Follow all instructions provided for each specific event.

Distribute accurate event and venue information to guests.

Respond to guest questions, compliments, and complaints in a professional manner.

Provide ADA services and assistance to guests with disabilities and elderly individuals.

Perform event-specific roles as assigned, which may include:

Door/Gate Attendant

Metal Detector Operation

Bag Check

Ticket Taker

Usher

Parking Money Taker

Parking Flagger

Catering & Concession Worker

Maintain a welcoming demeanor to ensure guests feel comfortable seeking assistance.

Deliver friendly, courteous, and professional customer service at all times.

Keep aisles and floors clear of obstructions to ensure guest safety.

Clearly communicate and enforce relevant venue and event policies.

Remain at assigned post and complete tasks as instructed for each event.

Perform additional duties as required based on event needs.

Supervisory Responsibilities

This position does not include supervisory responsibilities.

Qualifications

To perform this role successfully, an individual must be able to meet the essential duties listed above. Reasonable accommodations may be made for individuals with disabilities.

Ability to work extended shifts in a productive manner.

Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Education and Experience

No formal education or previous experience is required for this position.

Skills and Abilities

Ability to follow instructions and complete tasks efficiently.

Pleasant personality and professional appearance.

Strong verbal communication skills in English to interact with guests, supervisors, and co-workers.

Demonstrated commitment to excellent customer service.

Ability to maintain dress code and grooming standards.

Ability to work cooperatively with team members and staff across the facility.

Physical Demands

The physical demands described below are representative of those required to successfully perform the essential functions of the role. Reasonable accommodations may be provided.

Must be able to move throughout the venue for extended periods during events.

Must remain at assigned workstations for long periods.

Occasionally required to lift up to 20 pounds to waist height.

May work indoors or outdoors, depending on the event.

Hours of Work and Travel Requirements

15-40 hours per week on average.

Irregular hours including early mornings, late evenings, weekends and holidays as determined by event schedule.

Shifts of up to 10 hours may be required occasionally. 

Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.