Key Job Responsibilities

Sales Support and Coordination

Directly sell smaller events such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events, as determined appropriate by the Manager.Maximize revenue and adhere to event profit guidelines for all assigned business.Meet client needs through attending client meetings and responding to client concerns, questions and problems.Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.Handles customers’ requests by phone, on-line chat, email, and other channels. Follow up with internal and external customers through confirmed order hand-offs.Follow up with clients through final billing, thank you letters, post-event service evaluations and lead hand-offs.Effectively use ENCORE tools and resources to promptly respond to customer requests.Ensure CRM is always accurate and up to date.Facilitate strong information exchange with aligned venue leadership teams.Job QualificationsMinimum of a High School diploma; BS/BA is preferred or 1+ years of sales/event experiencePrior technology, sales, hospitality or event planning experience a plusTechnical aptitude and proficiency with computer software and programsStrong written and verbal communication skillsCompetency Group

Deliver World Class Service

HospitalityOwnership

Do The Right Thing

Instills TrustSafety Conscious

Drive Results

Action Oriented

See The Big Picture

Tech Savvy

Value People

Communicates Effectively

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.  The working conditions will vary between moderately quiet to noisy volumes.  Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.  Team members may be asked to work in multiple hotel locations.  Working times will include irregular hours and on-call status including days, evenings, weekends and holidays.   Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.  

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.