Job Summary: JOB DESCRIPTION – EVENT PROGRAMMER SPORT – TICKETMASTER SOUTH AFRICA Location: Cape Town, SA (Hybrid) Division: Ticketmaster International – Sport XR Line Manager: Senior Director Operations – Middle East & Africa Contract Terms: Permanent, Fixed Term, 40 hours per week ABOUT US Ticketmaster South Africa is part of Live Nation Entertainment, the largest live entertainment company in the world, consisting of four core business areas: Concerts, Ticketing, Artist Nation, and Sponsorship & Advertising. Ticketmaster South Africa offers the right person an amazing opportunity to get in on the ground floor of an exciting new entertainment company in South Africa. THE JOB This role is focused on operational processes across the division, with the goal of providing an excellent service to our sports clients (clubs, unions, teams, etc.). You will specialise in providing operational support and guidance to our clients working with our ticketing system, ensuring they are fully resourced, trained, and focused. You will also develop, implement, and execute processes to be followed across our national market in collaboration with our local team. WHAT YOU WILL BE DOING + You will provide a centralised resource for operational support to the business, covering our ticketing platform Sports XR, access control system and all other products and services we offer to our clients. + You will be responsible for developing, establishing, sharing, and implementing operational best practices for clients on our ticketing system. + You will be responsible for the accurate and timeous delivery of event builds to our clients, ensuring completeness and accuracy. + You will be responsible for the event audit process, ensuring that all events are built accurately based on the clients needs and have been signed off by the client before the effective on-sale dates. + You will be responsible for effectively managing the client services queue in Salesforce, ensuring all cases are resolved in timeous manner, and that due process is followed in keeping all cases updated based on their relevant status. + You will provide high level support and oversee account management on the platform, with focus on high profile clients. + You will be a central point of contact for our clients using our platforms, identifying, and understanding training requirements, consulting on the suitability of our platform for certain clients or events, and helping to drive adoption of our platform. + You will provide an overview of business and operational needs for our platform to senior management and product teams, feeding into roadmaps with client requirements and development requests. + You will build strong rapport and effective on-going communication with clients. + You will drive initiatives within the division to engage with clients to increase client retention and satisfaction with our services. + You will work closely with our Field IT department to ensure the adequate provisioning of operational technology to clients where required. + You will represent the division in group conferences and local market calls. + You will need to regularly report on business performance and tracking of internal KPI’s. + Travel as required to meet business needs and commitments - working on site at venues/arenas WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) + Extensive experience of the Ticketing, sports or Leisure Industry + Client or Customer Service Experience + Ability to understand clients´ needs and trends and respond with innovative ideas + Windows Office Suite (Word, Excel. PowerPoint and Outlook) YOU (BEHAVIOURAL SKILLS) + A highly motivated and conscientious individual + Demonstrate strong technical skills and the ability to understand end to end processes. + Excellent communication (written and verbal), inter-personal and customer care skills + Confident in dealing with challenging clients + A pro-active nature to include a flexible approach to hours of work (that may include unsociable hours) and location of duties + Ability to use self-initiative as well as work within a team + Excellent time management skills + A calm, patient and professional manner + Good organisational skills, with a high level of attention to detail LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company. Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. Our work is guided by our values: Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive EQUAL OPPORTUNITIES We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. #LI-RL #LI-Hybrid