Job Introduction

Job Description

Job Title: Events Operations ManagerLocation: Edinburgh, EH6 4HJ£35,000 - £40,000 Per year, up to 10% Bonus and excellent Sodexo benefits40hrs pw, 5 over 7

Job Introduction 

Heritage Portfolio is looking for an experienced and inspiring Event Operations Manager to join our Private Catering Team in Edinburgh, a key part of our Scottish portfolio. This role will drive commercial success and deliver service excellence, with a strong focus on planning and operational event delivery.We’re seeking a creative leader with high-end event operations experience to work closely with the Senior Event Designer and deputise for the Head of Events. This hands-on role is 80% operational and demands strong attention to detail and excellent collaboration with partners.You’ll lead events across a prestigious panel of venues, including the National Museum of Scotland, Assembly Rooms, and Royal events at the Palace of Holyroodhouse.Our long-standing clients choose us for our commitment to excellence, imaginative event delivery, and exceptional service. Our mantra, “building a business to be proud of,” guides everything we do—from remarkable food to unforgettable experiences.

What You'll Do:

Identify and implement innovative, revenue-driving initiatives to support organic growth across event offerings.Ensure all client services are delivered within contractual terms, cost-effectively and to a high standard.Support the Head of Events in expanding the department, including developing a calendar of events beyond core venue sales.Review and develop investment proposals for equipment, event spaces, and refurbishment plans where needed.Maximise profitability and service quality by driving innovation, operational efficiency, and cost control.Prioritise health and safety by leading on Safeguard processes, compliance, and delivering staff safety briefings.Ensure full compliance with company, client, and legal policies, including licensing, qualifications, and site regulations.Lead and coach the team to drive performance, develop technical and behavioural capability, and manage recruitment, training, and performance reviews.Build and maintain strong client relationships to ensure long-term, profitable partnerships.Effectively plan, prioritise, and allocate team resources to meet logistics needs while supporting a healthy work-life balance.

What You Bring:

High standard of literacy and numeracy Expertly manage senior and often challenging client relationshipsHighly developed verbal and non-verbal communication skillsExtensive experience in delivering high-quality hospitality operationsProven operational knowledge, skills and experience in managing multi-site/multi service operationsManage multiple workloads and shifting prioritiesDeliver excellence in operational service standards and customer satisfactionDemonstrate resilience when faced with multiple business challengesAbility to interpret and utilise complex and varied financial and commercial informationExcellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levelsAchieve set, standards and operate to performance criteria, for example health and safety, hygieneSelf-motivated and able to work on own initiative within a team environment

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

Unlimited access to an online platform offering mental health and wellbeing support.Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.Money Insights and financial benefits via the Salary Finance Platform.Save for your future by becoming a member of the Sodexo Retirement PlanA Death-in-Service benefit for colleagues who pass away whilst employed by SodexoOpportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.Flexible and dynamic work environment Competitive compensation Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.

Attached documents UK Rewards and Benefits Guide.pdf Event Operations Manager - JD 2025 Private Catering.docx Apply