Company Description

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Informa Connect is Australia's largest event organiser, ranging from highly specialised corporate training courses to high-level conferences and large-scale exhibitions attracting thousands of attendees. The Informa Connect Australia head office is based in Sydney’s CBD, employing more than 50 colleagues.

Job Description

Role and Responsibilities

Team Management (10%)

Recruiting – We will need to execute a varying number of events of varying sizes which will require the assistance of temporary staff. We will engage these people through temp staff agencies. It will be your responsibility to ensure that the selected staff will have the capabilities to run our events.Training & Onboarding – You will be able to adopt, learn and train others to follow our standard operating procedures

Delivery / Operations (90%)

Operate as the lead for all learning events (both virtual and in-person)Manage an event schedule, and work with partners and internal teams to ensure that sufficient time and resource is allocated to each eventLiaise with Informa clients, consultants and speakers, virtual coordinators and Informa Client Managers as requiredCreate, customise and configure virtual event registration links, invitations and remindersUpload content and create custom virtual meeting layouts and event flowsLiaise with printers, travel partners, venues and flight agenciesSupport the development of materials such as Best Practices, FAQs, and training slides to support virtual event executionSupport Client Managers and Clients in identifying and recommending appropriate platforms and features to use for different types of events, such as meetings, webinars, pre-recorded webinars, workshops, training, breakout rooms, whiteboard, Q&A, polls, etc.Manage communications with trainers, presenters and virtual coordinators to ensure they have the correct information, equipment (mic, camera, Wi-Fi, background) and specific event info like links, logins, formats and calendar remindersSchedule and execute rehearsals in advance of live events to ensure all parties are adequately preparedAssist as the virtual event host and/or moderator during rehearsals and/or live events, on an as needs basisOffer assistance and guidance with any attendee connection issues, as well as basic technical support during an eventGenerate and download reports: registrations, attendance, polling responses, and Q&AProcess, upload and retrieve webinar recordingsResearch and stay on top of trends and new tools in the virtual event spaceBasic editing skills (videos, voice notes) or working with suppliers to deliverSome sales support - case studies, feedback reports, course promotion support

Qualifications

Qualifications

2+ years professional experience in an event / customer / learning / training operations capacityKnowledge and understanding around customer and event operationsProficient in MS Office programmes

About You

A calming presence with the ability to coolly trouble shoot issues during a live eventsAbility to stay focused, energized, calm, collected and organized while managing multiple projectsExperience of using virtual platforms such as Microsoft Teams, Zoom, WebEx, AdobeConnect, GoToTraining etc. (Moodle or any LMS platform is a huge plus)Detail-oriented, tactile communicator, extremely organized – you love a process!Most important – a great team member, always willing to help where possible, always looking to improve and innovate, you take pride in outcomes and come to work with a smile on your face

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotelyGreat community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks Broader impact: take up to four days per year to volunteer, with charity match funding available tooCareer opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job movesTime out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year A ShareMatch scheme that allows you to become an Informa shareholder with free matching sharesStrong wellbeing support through EAP assistance, mental health first aiders, access to health apps and moreRecognition for great work, with global awards and kudos programmes As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.