If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/

About Us:

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.

About the Team

The Twitch community is like no other - a passionate and engaged group of creators and active participants who are uniquely invested in what we’re all building together. The Marketing & Communications team at Twitch serves to authentically activate the Twitch community (and beyond) in ways that inform and inspire. Members of our team work across a range of areas including internal and external communications, content & partnerships, creative services, and marketing strategy.

About the Role

Twitch is looking for an event Manager to lead registration and tech for Twitch's first party global community convention, TwitchCon. In this role you will manage the overall attendee registration ticket strategy, data management, mobile app and onsite wristband pickup process. You will report to the Head of Global Events and will work with the marketing, sales, and content organizations to develop workback timelines to hit key milestones. This is an opportunity for an organized registration manager to join our growing team and make a significant contribution building our in person events that connect the Twitch community. In order to succeed, you are highly organized and motivated to produce high-quality customer-facing events.



This position can be located in San Francisco, CA or Remote in the U.S.

You Will
- Develop ticket strategy, manage registration, and oversee implementation of registration programs
- Function as a super-user, expert, and go-to resource for reporting, testing and data management for pre-event and onsite registration requirements
- Mange the onboarding, technical implementation and management of registration/ticketing platform, and mobile app
- Partner with event marketers to define metrics, develop registration and onsite management/reporting that gathers metrics from conception to reconciliation (including attendee data, data flow integrations, and others as needed)
- Organize registration on-site staffing needs in partnership with event production agency
- Provide training, oversight, and management of CX team members to ensure an exceptional, professional, and highly responsive customer experience
- Manage vendor/software selection, relationship management and process improvements for registration, app and meet & greets


Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount