JOB DESCRIPTION

Own, troubleshoot and resolve customer technical issues, using collaboration, troubleshooting best practices within and across teamsResponsible for day-to-day management and maintenance of an enterprise-wide Microsoft Endpoint Configuration Manager (MECM) / SCCM system.Build and maintain deployments and collections using MECM / SCCM.Packages and maintains applications for distribution to desktops and servers as required and supports associated application catalogs.Collection and query creation and managementManage and deploy Microsoft and 3rd party application patches as well as driver updates to client machines and servers throughout the enterprise.Creates and manages operating system images for different makes / models of hardware using Microsoft Endpoint Configuration Manager (MECM) / SCCM, for both deployment and upgrades.Plan and coordinate deployments to all endpoints enterprise-wide.Analyze and troubleshoot performance issues of the SCCM / MECM infrastructure.Troubleshoot image deployment issues and failures.Troubleshoot patch deployment, compliance, and application deployment issues.Custom report creation.Liaise effectively with 3rd party suppliers and support providers to ensure issues and solutions are provided within expected service levels.Provide training and act as a point of escalation for the Service Desk and supporting team members.Recommend areas where existing policies and procedures require change or where new ones need to be developedCreate supporting documentation for various audiencesAct as the primary remote technical contact, providing customer visibility, advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of supportProvide assistance, knowledge sharing, technical coaching and mentoring within teamLead or participate in building communities with peer delivery roles; may be workload or specialty specificThis position is designed to work as directed by the manager of EUDM. EUDM InfraOps Engineer is expected to maintain or exceed service metrics set by the EUDM leadership

PRIMARY LOCATION

Monterrey Business Center