Operations is at the heart of Amazon’s customer experience and differentiation. Our ambition is to be the earth’s most customer-centric business and set the industry standard for customer innovation and experience. The EU Amazon Customer Excellence System (ACES) Team is responsible for driving step-change improvements in the performance of Amazon’s European Operations from vendor through to customer. We work backwards from the customer and define new innovative solutions that raise the bar on customer experience and speed whilst constantly lower our cost of fulfilment and supporting our continued high growth. The team will work on top strategic projects and opportunities across the European operations influencing business-critical decisions and taking the performance of the operations to the next level. This is a fast-paced, challenging and deadline driven environment. It is expected that members of the ACES team can develop their careers by progressing to more senior roles within the team or by moving into numerous challenging and sought after leadership roles in fulfilment operations, transportation, or supply chain after spending time within ACES. This role will require travel as required to drive project deliverables.

Key job responsibilities

- Lead strategic projects/ programs – own end to end project and stakeholder management
- Conduct strong problem solving and ideation to define solutions that meet the high bar on safety, customer experience, quality and cost
- Own document writing and run reviews with key stakeholders to drive alignment across business & drive decision-making
- Ensure execution of project/ program to meet project plan and targets
- Contribute to identifying new project opportunities for future