Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory - Other

Management Level

Administrative

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

Skills and experience

3 – 7 years of Microsoft Dynamics 365 Finance implementation/support experience.

Functional knowledge of Microsoft Dynamics 365 F&O in terms of the out-of-the-box functionality and solution constraints.

Ability to communicate with a wide range of stakeholders, including third parties and clients

An understanding of relevant business processes, e.g. finance, sales, purchase to pay, warehouse management for finance or sales, marketing and services

Experience in performing fit/gap analysis between business requirements and out-the-box functionality.

Experience in supporting testing and end user training based on knowledge of the solution.

Qualifications in developing and implementing Microsoft Dynamics 365 CE and/orF&O would be

advantageous.

About the team

The PwC Operate Application Management Services (AMS) is looking to recruit individuals with a
proven track record in Microsoft Dynamics solutions. You will be joining an established team of
Support Consultants who provide support and enhancement services to Dynamics  clients in the UK
and overseas.

Responsibilities:

Incident Management - analyzing and resolving Incidents within the agreed SLAs with our clients

Problem Management - perform root cause analysis to reduce recurring Incidents

Change Management - scope, implement and test system enhancements

Build and develop relationships with key client stakeholders

Work to consistently high standards and with minimal day-to-day supervision

Providing quality oversight

PwC Consulting Senior Associate Grade Expectations

Project Management

Escalate issues & risks impacting task delivery.

Utilize appropriate PM tools (ADO, Spreadsheets).

Delivery Management

Liaise with team members on other delivery workstreams.

Responsible for delivery of assigned tasks.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Business Process Analysis, Communication, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency, Optimism, Teamwork, User Training, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date