Job Description:

The pay range for this position is $35,360 - $40,747/year ($17 - $19.59/hr) plus a 5% annual bonus plan.Job Purpose/Overview

This role is responsible for providing an exceptional experience for our internal and external Guests in an Administrative/Receptionist position at the front desk of the corporate office. All Guests should feel welcome and have an authentic, personal, and memorable Ethel M Chocolates’ experience in our friendly, engaging environment. 

The admin collaborates with all channels to help expedite tasks, maintain files, uniforms, and the office.

Context and Scope

Mission Critical Competencies

ApproachabilityCustomer FocusIntegrity and TrustDrive for ResultsInterpersonal Savvy Peer RelationshipsKey Functional Skills/KnowledgeGuest ServiceSellingVendor CommunicationBrand / Product KnowledgeBasic Store OperationsBusiness AcumenPersonnel Policies and ProceduresDemonstrated ability for mathematical skillsAbility to lift 30 poundsKey Responsibilities

Pick up and sort/distribute daily mail for Building 1

Email Financial Analyst list of documents/checks received in the mail, and place on desk for review/records

Prepare and bring vendor checks for deposit then scan check to Financial Analyst and place in drawer for internal records/filing

Attend weekly Leadership meeting and bi-weekly one on one.

Prepare, coordinate, and organize the bi-annual Chocolate Concierge Day (involves power point presentation, gift bags, schedule dry runs, etc.)

Upon the request of the Retail Director, place orders for initial chocolate and supply orders for stores prior to the holidays and Valentine's Day

Assist and prepare onboarding manual/quizzes for orientation or when needed by store/assistant managers, prepare name badges and uniforms.

Maintain and update copies of onboarding manual and quizzes

Collect IDs from new Concierges to process their 19 prior to the start of their employment

Upon receipt of new hire employee #, prepare ATR for badge, email to Security to process and distribute to appropriate Store/Assistant Manager

Maintain and order store uniforms when needed as well as prepare used uniforms/aprons for laundry on an as needed basis

Keep the office organized and clean daily

Communicate with current vendors prior to the end of the year for updated SOW

Prepare vendor Purchase Requisitions using SAP prior to the end of the year or upon request throughout the year

Pay vendor invoices as directed by the Retail Director

Work with outside vendors for merchandise to either sell at the store or for associates, research costs, and coordinate purchase/delivery of items

Receive and pay renewal of business license upon notification, and distribute to appropriate Store Manager for posting

Place internal orders for Chocolate gifts upon request by Retail Director

Prepare note cards for orders placed by the Call Center or Retail Director

Assist Event Coordinators in ordering chocolates and supplies for events

Job Specifications/Qualifications

Key Experiences

Must be proficient or able to learn outlook, excel, power point, teams, SAP, office systemsGuest service experience preferredExperience with guests in a service-oriented environmentHigh School degree or equivalent experienceMust be able to communicate clearly both verbally and written

Desired Education

High school degree

Decision Making Authority and Impact

Ability to make immediate decisions regarding customer and administrative issuesAbility to make recommendations to enhance operational and associate needsMust be able to work a variety of shifts including evenings, weekends and holidays.

Physical Requirements:

Must be able to lift 25 lbs.Concentration on repetitive task for 50%

WHAT DO WE OFFER TO YOU?

• Competitive wages

• Flexible Schedules

• Ongoing Developmental Programs

• Corporate/ Store Discounts

• Career Opportunities within the store and in Mars Inc (https://careers.mars.com/)

The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, if eligible, including variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits.  Eligibility for these additional elements depend on the position offered and the employee’s work schedule (i.e., part-time schedule, store associate).  Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.

USD 15.71 - USD 21.61