**Introduction** At IBM, work is more than a job - it's a calling: Build. Design. Coding. Consult. To think along with clients and sell. Create markets. Inventing. Collaborate. Not just to make something better, but to try things you never thought possible. Are you ready to lead this new era of technology and solve some of the world's most challenging problems? If so, let's talk. **Your role and responsibilities** You will assist in providing first-level support for business applications, helping users resolve technical issues, and ensuring smooth day-to-day operations. This is a great opportunity to gain hands-on experience in IT support and application management within a collaborative team environment **Required technical and professional expertise** * Undergraduate students who will graduate in December 2026 or later. * Respond to user inquiries and troubleshoot basic application issues. * Log and track support tickets using the internal helpdesk system. * Assist in documenting common issues and solutions for the knowledge base. * Support application testing and updates under supervision. * Collaborate with team members to escalate and resolve complex problems. **Preferred technical and professional experience** * Basic understanding of software applications and troubleshooting. * Good communication and problem-solving skills, attention to details. * Eagerness to learn and contribute to a team environment. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.