**Job Description** Providestechnical support for AutoZone MX Stores, RO, DC's and MEXCAT . Troubleshootingproblems with store network hardware including Cisco Routers, Switches andTelephones. Monitor service dispatches and controlling expense. Assist indeveloping KPI’s for support service levels and ensuring they are met.Documents and adheres to standard processes and procedures. Provides technicalassistance as needed. Provides technicalsupport for AutoZone Stores. **Responsibilities** + Responds to, Troubleshoothardware, software, on networking and communications problems remotly orthrough discussions with users over the phone. Including Cisco, Nortel , Avayaequipment ( Stores, RO's , DC's andMexcat) + Work with dispatch technicianto troubleshoot and validates services working according to our needs + Work and troubleshootwith carrier’s services reported + Document processes andprocedures. Develops work knowledge. **Qualifications** + Level of Formal Education: A Bachelor's degree (BA, BS) or equivalent. + Area of Study: Computer Science , Networking and Communications + Years of Experience: Three to five years. + Type of Experience: High level **About Autozone** AutoZone de México is the leading retailer and distributor of automotive parts and accessories in the Americas. In Mexico, there are more than 800 stores; two distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide. Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future. AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories. **Job Identification** 8857 **Job Schedule** Full time