The primary responsibility of the Customer Experience Operations Representative is processing account renewals through various systems, ensuring the continuity of service to our clients is uninterrupted.  The Customer Customer Experience Operations Representative will work with the Partnership Services group to ensure all account information is recorded properly in our database, maintaining accurate documentation and details for the claims team to utilize during the handling process. The assigned work will span all lines of business, processing varied program types.

Competencies:

Self-motivated team player that enjoys working in a fast paced environment. The individual must be able to work independently while supporting the department’s team goals

Accuracy – ability to process requests with minimal errors

Excellent written and oral communication skills

Excellent time management skills

Ability to adapt to changing processes and procedures

Ability to manage multiple priorities and be results oriented

Excellent analytical and problem solving skills

Willingness to learn, adapt, and grow

Accepts accountability and demonstrates good business judgment

Strong PC skills including proficiency in Microsoft Business Suite and Webex

Education and Experience:

College degree preferred and/or prior insurance/industry experience

Knowledge of Salesforce system a plus