As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:The position requires both cross-functional as well as external coordination with customers and partners, software & platform personnel, product management, customer support analysts and relationship management teams in unison to resolve complex customer challenges. This individual will drive customer and stakeholder interaction, cross-platform root cause analysis, issue reproduction & verification, and overall customer get-well pan. As a customer advocate, he/she will be responsible for driving resolution of critical support issues, and have a ‘call first’ mentality.

A Typical Day:

Take ownership for driving progress and resolution on backlog critical customer escalationsWork in close partnership with cross-functional post sales delivery teams to ensure timely resolution to issues that may be impacting customer satisfaction, and serve as the chief initial point of contact for support escalationsResponsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.Responsible for ensuring daily progress updates on backlog of escalated issues from support to partner or customerManage complex customer situations

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.Must be able to work in a challenging environmentExcellent written and verbal communication skills; including the ability to clearly articulate technical issues to both technical and non-technical audiencesStrong analytical and end to end problem solving skillsAbility to multi-task and prioritize with a strong sense of getting to closure on behalf of the customerProject Management experience a plusAbility to comprehend & communicate technical concepts to managementDemonstrated ability to lead and motivate othersExperience managing a highly technical client facing teamWillingness and ability to travel (occasionally and at short notice)

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off 

Career Development & Mentoring Programs 

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

Community Volunteering & Company Philanthropy Programs 

Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Applicants in California or Washington State may not be exempt from federal and state overtime requirements