Escalation engineer

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

What you'll do:

Provide HPE Aruba customers & Engineers troubleshooting & support in the areas of HPE Aruba Networking and related areas.Provide leadership in technical problem management and the resolution of all issues, working closely with Global Enterprise Customers, HPE Aruba remote and field support staff.Develop action plans to investigate and resolve complex issues/problems and clearly communicate these to engineers, customers and/or relevant managers;Identify and contribute to projects to improve product support, customer satisfaction and team efficiency;Be aware of, and contribute to the improvement of, team performance as measured in the team Business Fundamentals Tables (BFT).Technical writing skills will be required to publish Issue resolution documentsRequired to communicate effectively with Technical and Non-Technical stakeholders and should have the ability to drive the conversation/discussionMust be able to interact with colleagues from different countries and background (own team, members of L1 and L3 and Engineering teams)

What you need to bring:

Education and Experience Required:

Bachelor's degree in Mechanical, Electrical, Computer Science, or equivalent or other Engineering. 

3+ Years’ experience

Knowledge and Skills:

Network technologies including Routing, Switching and Network managementGood knowledge on Switching (OSI Layer2) and Routing (Layer3) technology.Working knowledge and understanding of 3 layer architecture (Access, Distribution and Core) switching.Technical knowledge on Windows, Linux and other operating systemKnowledge of network hardware and architectureDemonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products.Affinity with Remote Resolve support processesBasics of WLAN technology (802.11 Standards, Controller and APs)Good to have knowledge on Data Center Technologies.Good to have knowledge on REST, NAE, Python.Prior knowledge on Aruba OS, Aruba OS-CX or Comware will be added advantage.Aruba ACSP certification will be added advantage

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india#aruba

Job:

Engineering

Job Level:

TCP_02

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.