At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. 

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. 

The Customer Remediation department plays a vital role in upholding the bank’s commitment to fairness, transparency, and trust. By swiftly addressing errors, service failures, or regulatory breaches, the team ensures that affected customers are treated with integrity and restored to the position they should have been in. Beyond resolving individual issues,

Customer Remediation drives systemic improvements by identifying root causes and influencing long-term change across the organisation. Our work not only protects the bank’s reputation and regulatory standing but also reinforces customer confidence—demonstrating that the bank is accountable, responsive, and genuinely committed to doing the right thing.

As an Errors Co-Ordinator within the EU Customer Remediation team, you will play a critical role in identifying, tracking, and resolving customer-impacting errors. You will ensure that all remediation activities are accurately documented, root causes are analysed, and corrective actions are implemented efficiently and in compliance with regulatory standards. Supporting programmes across 12 different countries and 9 languages we have developed a diverse, inclusive, and collaborative working environment.

Key Responsibilities:

Error Identification & Logging:

Log and categorise errors in the central tracking system with appropriate detail and urgency.
 

Root Cause Analysis:

Collaborate with cross-functional teams to investigate the origin of errors, particularly whether they are isolated or systemic in nature.

Investigate and document the root cause analysis (RCA) of all errors, considering whether appropriate procedures and controls are implemented to avoid recurrence and/or recommend preventative measures.
 

Remediation Coordination:

Coordinate the end-to-end remediation process, ensuring timely and accurate resolution of customer issues.

Track progress of remediation actions and escalate delays or risks to management.
 

Stakeholder Communication:

Act as a liaison between internal teams to ensure alignment and timely progress on remediation activities.

Provide regular updates and reports to senior stakeholders on error trends and resolution status.
 

Compliance & Documentation:

Ensure all remediation activities are documented in line with procedural, regulatory and internal audit requirements.

Support audit and compliance reviews by providing accurate and timely information.
 

Continuous Improvement:

Identify opportunities to improve error detection and remediation processes.

Contribute to the development of training materials and process enhancements.

Key Skills & Qualifications:

Demonstrated ability to lead complex remediation efforts with minimal supervision.

Strong stakeholder management and communication skills, including experience presenting to senior leadership.

Advanced prioritisation and time management skills, with a proven track record of managing competing demands across multiple jurisdictions.

Experience mentoring junior colleagues and contributing to team capability-building.

High proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).

Deep understanding of customer remediation, quality assurance, or operational risk.

Working knowledge of regulatory frameworks (e.g. CPC, Consumer Duty, FCA, GDPR).

Ability to influence cross-functional teams and drive systemic change through RCA insights.

Why Join Us?

Be part of a purpose-driven team focused on delivering fair outcomes for customers.

Work in a collaborative environment with opportunities for growth and development.

Help shape and improve processes that make a real difference.

Additional information:

The role offers a hybrid / flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Location - Arklow or Cherrywood

This position is not eligible for visa sponsorship.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.

Posting may be closed earlier due to high volume of applicants.