Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.


PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We’re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

PwC Middle East Overview:





Established in the region for over 40 years, PwC Middle East employs over 10,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. It's one that supports collaboration, teamwork and innovation and one that embraces difference. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table

As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events

Line of Service and Overview:





Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC’s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Job Summary: 

What does this role aim to achieve in the firm/what impact does the role create  

The Enterprise Risk Management Lead for Managed Services ensures the integrity, reliability, and resilience of service delivery by implementing and maintaining a robust Risk Management System. This role is responsible for establishing a risk management framework across the MS delivery engagements, including identifying risks & designing & implementing mitigation plans. The ERM lead also takes complete ownership of business continuity planning, risk profiling, and crisis management, ensuring that services remain operational and compliant with regulatory requirements.​ 

The ERM lead collaborates with regional R&Q teams, OGC, and service delivery teams to align with global and local compliance standards while providing proactive solutions for risk management related challenges. 

Roles and Responsibilities: 

Daily tasks and delivery expectation  

 

Risk Management & Compliance 

Ensure compliance with regulatory, contractual, and internal ERM requirements.​ 

Conduct internal audits, health checks, and risk management reviews to assess compliance effectiveness.​ 

Lead risk profiling activities, identifying vulnerabilities and implementing mitigation strategies.​ 

Develop and maintain governance structures for tracking compliance risks.​ 

Oversee data security and privacy measures to align with legal and regulatory obligations.​ 

Track and report instances of noncompliance, ensuring execution of remediation plans.​ 

 

Business Continuity & Disaster Recovery 

Prepare and oversee Business Continuity Planning (BCP), Disaster Recovery Planning (DRP), and Crisis Management to safeguard operations.​ 

Develop and test BCP frameworks, ensuring operational resilience during disruptions.​ 

Conduct disaster recovery simulations to assess preparedness and response effectiveness.​ 

Perform Process Failure Modes & Effects Analysis to proactively identify weaknesses and enhance risk mitigation.​ 

Ensure cross-functional coordination for crisis management and recovery efforts.​ 

 

 

 

Team Leadership: 

Capacity to work in a lean structure and grow a team 

Foster a culture of continuous improvement, encouraging innovation in data management and reporting processes. 

Collaborate with stakeholder functions across the firm  

 

Stakeholder Management: 

Liaise with senior management and other stakeholders & clients to understand ensure complete risk profiling of operations & designing mitigation strategies 

Present insights and recommendations to senior leadership in a clear and concise manner. 

 

Expected Skills: 

Specific learned abilities or technical skills  

Proven experience in Enterprise Risk Managements, BCP-DRP 

Ability to liaise effectively with stakeholders and technical teams 

Excellent communication and presentation skills 

Ability to work under pressure and manage multiple projects simultaneously 

 

Expected Competencies: 

Values, behaviors & attitude 

Strong analytical and problem-solving abilities 

Excellent organizational skills and attention to detail 

Ability to work independently and in a team environment 

Excellent communication and documentation skills 

Required Language Skills: 

Proficient in written and spoken English. Arabic is a plus 

Minimum Education and Specific Qualification: 

Bachelor’s degree  

Minimum years experience required

7-10 years of experience in ERM roles for a large international organization.

Additional application instructions

N/A

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Automation, Automation Framework Design and Development, Automation Solutions, Budgetary Management, Business Process Automation (BPA), Business Process Improvement, Business Process Outsourcing, Business Transformation, Coaching and Feedback, Communication, Continuous Process Improvement, Creativity, Data Quality Automation, Deliverable Planning, Delivery Excellence, Design Automation, Digital Transformation, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 29 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date