ER Client Intake Coordinator
Ethos Veterinary Health
Client Intake Coordinator – Emergency Department (Swing Shift)Location: Concord, CA
Schedule: Full-Time | Wednesday–Saturday | 4:00 PM – 2:00 AM
Compensation: $25 – $32/hour (based on experience) + $5.50/hr shift differential (6 PM – 6 AM)About SAGE ConcordSAGE Concord is proud to be the East Bay’s premier state-of-the-art Specialty and Emergency veterinary hospital. Since opening our modern, fully equipped facility in 2022, we have been at the forefront of providing exceptional care across a wide range of services, including Emergency & Critical Care, Cardiology, Internal Medicine, Surgery, Oncology, and Integrative Medicine. We are driven by compassion, expertise, and a mission to support both our patients and the people who love them. Want to know more? Check out our website here: SAGE ConcordPosition SummaryAs a Client Intake Coordinator in our Emergency Department, you will be the essential link between our clients and clinical team during urgent and emotionally challenging situations. This role requires a calm, compassionate, and organized individual who can effectively triage incoming cases, communicate with empathy, and help streamline patient intake for optimal care delivery.Key ResponsibilitiesServe as the first point of contact for emergency clients, gathering key patient information and relaying it to the clinical teamAccurately and efficiently triage emergency cases based on presenting symptoms and urgencyObtain patient histories from clients and enter information into the medical recordTake initial vital signs and assist with physical intake of patients when appropriateCoordinate with technicians and doctors to prioritize cases and communicate updates to clientsMaintain accurate invoicing by entering service charges during the intake processPrepare exam rooms for incoming patients and maintain cleanlinessHelp manage client expectations with clarity, compassion, and professionalism during high-stress situationsSupport ER team flow and ensure timely handoffs between shiftsQualificationsHigh school diploma or equivalent requiredMinimum of 2 years of clinical veterinary experience (ER or specialty hospital experience strongly preferred)Strong communication, interpersonal, and customer service skillsProven ability to stay calm under pressure and multitask in a fast-paced environmentUnderstanding of veterinary terminology and emergency care protocolsComfortable lifting 40+ lbs and standing for extended periodsBilingual skills a plus, but not requiredSchedule4/10 schedule: Wednesday–SaturdaySwing Shift: 4:00 PM – 2:00 AMMust be available for some holidaysCompensation & BenefitsPay range: $25 – $32/hour, based on experienceShift Differential: Additional $5.50/hour for hours worked between 6 PM – 6 AMHealth, dental, vision, life, and disability insurance401(k) retirement plan with employer matchPaid time off and flexible spending accountsEmployee Assistance Program (EAP)Uniforms providedAnnual Veterinary Assistant allowanceLicense application and renewal reimbursement (for RVTs)Opportunities for career growth, training, and mentorshipWhy Join Us?At SAGE Concord, you’ll be part of a collaborative and supportive team dedicated to advancing emergency veterinary care. If you are motivated, compassionate, and ready to make a difference in the lives of animals and their people, we invite you to apply.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
Schedule: Full-Time | Wednesday–Saturday | 4:00 PM – 2:00 AM
Compensation: $25 – $32/hour (based on experience) + $5.50/hr shift differential (6 PM – 6 AM)About SAGE ConcordSAGE Concord is proud to be the East Bay’s premier state-of-the-art Specialty and Emergency veterinary hospital. Since opening our modern, fully equipped facility in 2022, we have been at the forefront of providing exceptional care across a wide range of services, including Emergency & Critical Care, Cardiology, Internal Medicine, Surgery, Oncology, and Integrative Medicine. We are driven by compassion, expertise, and a mission to support both our patients and the people who love them. Want to know more? Check out our website here: SAGE ConcordPosition SummaryAs a Client Intake Coordinator in our Emergency Department, you will be the essential link between our clients and clinical team during urgent and emotionally challenging situations. This role requires a calm, compassionate, and organized individual who can effectively triage incoming cases, communicate with empathy, and help streamline patient intake for optimal care delivery.Key ResponsibilitiesServe as the first point of contact for emergency clients, gathering key patient information and relaying it to the clinical teamAccurately and efficiently triage emergency cases based on presenting symptoms and urgencyObtain patient histories from clients and enter information into the medical recordTake initial vital signs and assist with physical intake of patients when appropriateCoordinate with technicians and doctors to prioritize cases and communicate updates to clientsMaintain accurate invoicing by entering service charges during the intake processPrepare exam rooms for incoming patients and maintain cleanlinessHelp manage client expectations with clarity, compassion, and professionalism during high-stress situationsSupport ER team flow and ensure timely handoffs between shiftsQualificationsHigh school diploma or equivalent requiredMinimum of 2 years of clinical veterinary experience (ER or specialty hospital experience strongly preferred)Strong communication, interpersonal, and customer service skillsProven ability to stay calm under pressure and multitask in a fast-paced environmentUnderstanding of veterinary terminology and emergency care protocolsComfortable lifting 40+ lbs and standing for extended periodsBilingual skills a plus, but not requiredSchedule4/10 schedule: Wednesday–SaturdaySwing Shift: 4:00 PM – 2:00 AMMust be available for some holidaysCompensation & BenefitsPay range: $25 – $32/hour, based on experienceShift Differential: Additional $5.50/hour for hours worked between 6 PM – 6 AMHealth, dental, vision, life, and disability insurance401(k) retirement plan with employer matchPaid time off and flexible spending accountsEmployee Assistance Program (EAP)Uniforms providedAnnual Veterinary Assistant allowanceLicense application and renewal reimbursement (for RVTs)Opportunities for career growth, training, and mentorshipWhy Join Us?At SAGE Concord, you’ll be part of a collaborative and supportive team dedicated to advancing emergency veterinary care. If you are motivated, compassionate, and ready to make a difference in the lives of animals and their people, we invite you to apply.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.
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