ER Receiving Doctors Assistant/ICU Patient Advocate We are seeking an experienced ER Receiving Doctors Assistant/ICU Patient Advocate to join our team. At VCA Emergency Animal Hospital and Referral Center, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Schedule: Full-time- 4x10hrs The pay range for this position is $20 to $25 per hour. Compensation is negotiable based on education, experience and other relevant credentials. **Job Responsibilities:** Serve as primary communication liaison between the doctor, clients, technicians, and CSRs. Document exam findings, diagnostic plans, and treatment recommendations in WoofWare as directed by the doctor. Track lab results, imaging, and PDVM communications to ensure timely follow-up and documentation. Maintain visibility of case status throughout the day and communicate delays, updates, or needs to relevant team members. Support discharge planning by reviewing discharge summaries, home care instructions, and medications/refill needs. Relay the doctor’s updates and care plans to clients in a clear, professional, and empathetic manner. Answer questions regarding diagnostics, follow-up care, and general case information as instructed by the doctor. Contact clients for updates, follow-ups, or to review diagnostic results once cleared by the doctor. Ensure that all client-facing communication is documented thoroughly and accurately in WoofWare. Serve as the central point of communication for the ER/CC service on behalf of the doctor. Coordinate with technicians to prepare for procedures or diagnostics. Communicate with referring veterinarians as needed to request records or provide updates per the doctor’s direction. Help ensure that VCA policies, updates, and protocols are followed and shared across the service. Uphold VCA’s standards of client service and medical documentation. Arrive on time, maintain a professional demeanor, and communicate with courtesy. Protect client confidentiality and ensure HIPAA-like compliance for patient records. Participate in department meetings, trainings, or rounds as needed. Read and respond to all internal communication in a timely and professional manner QUALIFICATIONS: At least 1-2 year of proven past experience helping customers in a veterinary setting. High School Diploma/GED or equivalent Excellent listening and communication skills Compassion for pets and people—as well as awareness and understanding of others’ reactions Proven decision-making skills to choose the most appropriate course of action The ability to integrate new information into problem-solving Proficiency in Microsoft Office Willingness to work non-traditional hours, including nights, weekends and holidays The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) **Benefits** : We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** **If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.** Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development) We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com