What You’ll Do:Come and join us! Analyze functional and operational issues reported by the customer with their Oracle EPM/Hyperion environment and provide the solution or workaround on time.

Perform root cause analyses and recommend meaningful updates to the following functional and operational items: dimensionality and hierarchies, business rules code, metadata properties, data forms and reports, data management processes and others as needed. Provide input to help guide the development of customer solutions (pre-implementation), as well as address customer questions and concerns regarding the functionality of their Oracle EPM/Hyperion environments (post-implementation, ongoing maintenance) Collaborate with offshore team members and business customers globally. Customer Management Ability to understand customer urgency and sensitivity of the problem. Strong Verbal and Written communication skills Ability to speak confidently and communicate clearly with the customer. Strong Adherence to Process and be process champion. Ability to work well in a demanding customer environment and delight customers.

 

Career Level - IC3