As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

 Support HFM application with end to end process, starting from
Metadata changes- apart from regular metadata change work, customer may change the structure frequently ,test the change, identify the gap, fix the issue
Metadata change ,Data load process, Month end Activity, Security setup, Member list & rule file maintenance
Building new rules as per the  requirement or Maintain the existing rules as per new requirements
Analyze consolidation logs and pinpoint potential performance improvements
Develops and maintains financial reports using Hyperion Financial Reporting (FR), Smart view Excel grids and other reporting tools.
Work on Data Management/ FDMEE- Import Format, Location, Period Mapping, Category Mapping, Data Load Rule, Data Load Mapping, etc.