Job Description - Tickets and optimizations Manage and maintain the Epic Willow system to ensure its success and efficiency in providing patient care. Collaborate with cross-functional teams to identify and implement system enhancements and improvements. Develop and maintain system documentation and training materials for end-users. Conduct regular system audits to ensure data accuracy and consistency. Troubleshoot and resolve any system issues or errors. Monitor system performance and make recommendations for optimization. Serve as a subject matter expert for the Epic Willow system and provide ongoing support and training to end-users. Stay informed about industry trends, best practices, and updates related to Epic Willow. Attend meetings and collaborate with other analysts to discuss system updates, enhancements, and issues. Communicate effectively with stakeholders and provide timely updates on system changes or issues. Participate in system testing and validation to ensure system accuracy and functionality. Ensure compliance with regulatory requirements and organizational policies and procedures. Train new team members on the Epic Willow system and provide ongoing support and guidance. Identify opportunities for process improvement and work with teams to implement changes. Stay updated on new features and functionality of the Epic Willow system and make recommendations for implementation. Maintain a high level of confidentiality and handle sensitive information with discretion. Adhere to project timelines and deadlines. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Certified in Willow Ambulatory Retail Pharmacy Background 3+ years of EPIC experience in Willow Ambulatory Mail Order Pharmacy Automation Parata MTM, Compass Rose, Cheers, In Basket, credit card charging/Epic POS Ticketing System-Service Now null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.