Epic Transition Business Advisor-Behavioral Health & Recovery Services - Limited Term (Open) Print (https://www.governmentjobs.com/careers/sanmateo/jobs/newprint/4969391) Apply  Epic Transition Business Advisor-Behavioral Health & Recovery Services - Limited Term (Open) Salary $172,140.80 - $222,768.00 Annually Location County of San Mateo, CA Job Type Limited Term Remote Employment Flexible/Hybrid Job Number D072F Department Behavioral Health and Recovery Services Opening Date 06/10/2025 Bargaining Unit OT + Description + Benefits + Questions Description Note: This recruitment schedule was amended on June 24, 2025 to extend the Final Filing Date. This recruitment has been changed to "Continuous." San Mateo County Health's Behavioral Health and Recovery Services (BHRS) is seeking well-qualified individuals for the position of Epic Transition Business Advisor (BHRS) Limited-Term. This Limited Term Epic Transition Business Advisor will serve as a strategic and technical business leader responsible for advising and supporting the Behavioral Health and Recovery Services (BHRS) team's successful transition to the Epic system. This role will lead and support BHRS teams with documenting the current state of behavioral health and addiction workflows, systems and processes to inform changes and decision making required to support the Epic transition. The Transition Business Advisor will collaborate with clinical and operational leadership, HIT Epic-certified analysts, Epic consultants, and other stakeholders to ensure that the Epic EMR implementation solutions meet the unique needs of providers, clients, and community-based partners. The Transition Business Advisor will also provide business support for various build configuration, testing and go-live tasks relating to the Epic implementation as well as support change management activities to help BHRS teams adjust to the new Epic EMR system and processes. This role demands a collaborative, hands-on leader capable of guiding change management, mentoring staff, ensuring regulatory compliance (including HIPAA and 42 CFR Part 2), and improving clinical efficiency and user satisfaction. The ideal candidate will possess: + A combination of deep technical proficiency, + Current Epic certifications (particularly in Behavioral Health modules), + A proven record of success in large-scale system implementations, + Collaborative, hands-on leadership abilities, with capability of guiding change management, mentoring staff, ensuring regulatory compliance (including HIPAA and 42 CFR Part 2), and improving clinical efficiency and user satisfaction, + At least five (5) years of increasingly responsible experience in behavioral health systems, clinical operations, or health information coordination, including two (2) years in a supervisory or lead capacity, + Knowledge of public sector behavioral health systems, Medi-Cal billing, and state regulatory reporting requirements is preferred, + Experience with implementing Epic. Information for current County employees: Current and regular San Mateo County Employees who are interested in this assignment must submit application materials and compete in the selection process. If you are successful in the selection process and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable. This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Examples Of Duties The duties of the position may include, but are not limited to, the following: + Lead the planning and implementation of strategic initiatives that support BHRS in becoming a learning organization focused on data-driven and evidence-based care delivery. + Gather operational and clinical requirements, supporting Epic design teams to ensure system configurations reflect BHRS workflows, and overseeing implementation and optimization efforts. + Partner with BHRS leadership to support strategic planning cycles, ensuring systems, data infrastructure, and workflows align with long-term programmatic and regulatory goals, + Advise and support the design, implementation, and maintenance of electronic medical records (EMRs) for BHRS programs, ensuring alignment with regulatory requirements, operational goals, and clinical workflows by collaborating with clinical, IT analysts, and end users, + Serve as a subject matter expert to assist BHRS in interpreting and communicating County policies, procedures, and applicable laws or regulations to IT teams, ensuring alignment and compliance throughout system planning and implementation, + Coordinate with departments and Health IT to ensure Epic meets documentation, billing, reporting, and compliance needs—including CalAIM, DHCS, and Medi-Cal standards, + Support BHRS leaders at all levels in the design and development of Epic, in collaboration with local data experts, IT analysts, and program stakeholders. + Serve as a liaison between BHRS and Health IT to manage and prioritize system enhancement requests, stakeholder input, and service-level expectations, Communicate clearly and effectively—verbally, in writing, and through visual data presentations—with staff, management, employee groups, and external partners. Qualifications Knowledge of: + Behavioral health operations, documentation, and workflows, particularly in public-sector or safety-net systems. + EMR systems such as Epic Behavioral Health and Netsmart myAvatar, and their application to mental health and substance use programs. + Strategic planning processes and aligning information systems with organizational goals. + Clinical and operational regulatory standards, including HIPAA, 42 CFR Part 2, CalAIM, and DHCS documentation requirements. + Local, state, and federal laws, rules, and regulations applicable to healthcare and information systems. + Methods of cross-functional team collaboration and system governance in public health environments. + Change management strategies, staff engagement, and workflow optimization practices. + Effective communication techniques include written, verbal, and data-driven storytelling. Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is: + Three years of information technology support experience in a healthcare operation setting, including at least one year of Epic user support experience. License/Certification: EHR Analyst II: + Epic Certification in Ambulatory module; and + Maintain Epic training credentials through Epic's Continuing Epic Education (CEE) program with additional training that must be completed to maintain certifications, proficiencies, and badges. Application/Examination This is an open recruitment. Anyone may apply. San Mateo County Health will screen materials after the recruitment closes. San Mateo County Health w ill contact qualified candidates directly for a departmental interview. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form. A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date. This is a continuous recruitment which may close at any time. The final filing date will be posted 5 days in advance in the County of San Mateo Human Resources Department. About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels. Analyst: Carolyn Burns (061025) (Epic Transition Business Advisor – D072) Please visit the County Benefits website for benefits information applicable to ACA-eligible extra help employees (https://www.smcgov.org/hr/aca-eligible-employees) . 01 IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses. + I have read and understand this important information. Proceed to supplemental questions. 02 An Epic Certification in Ambulatory module is required for this recruitment. Do you possess Epic Certification in Ambulatory module? + Yes + No 03 How many years of experience do you possess in information technology support in a healthcare operation setting? + 3 years or more + 2 years or more but less than 3 years + 1 year or more but less than 2 years + 6 months or more but less than 1 year + None, but willing to learn 04 One year of Epic user support experience is required for this recruitment. How much Epic user support experience do you possess? + 1 year or more + 6 months or more but less than 1 year + Less than 6 months + None, but willing to learn 05 Please share your experience transitioning a behavioral health organization into a new electronic health record such as Epic. 06 Please describe the challenges you faced in transitioning a behavioral health organization into a new electronic health record (Epic) and how you addressed them in your role. 07 How did you learn about this position? + County of San Mateo Website + County of San Mateo Job Interest Card Notification + County Hosted Virtual Event + County Hosted Job Fair + CalOpps.org + College/University Career Center + Community-based Organization Posting + Facebook/Instagram + Friend or Relative + GovernmentJobs.com + Indeed + Job Fair + LinkedIn + Professional Publication/Website (Please specify in next question) + X (formerly called Twitter) + Zip Recruiter + Other (Please specify in next question) 08 If you answered, "Professional Publication/Website" or "Other" to the above question, please indicate below how you learned about this position. Your response to this question will help us in better marketing County jobs. Type NA if not applicable. Required Question Employer County of San Mateo Address County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663 Phone (650) 363-4343 Website https://jobs.smcgov.org Apply Please verify your email address Verify Email