Southeast. Always the right career direction. Job Description Summary Epic Security Analysts are responsible for protecting the integrity of Epic Data. Security Analysts are responsible for provisioning new accounts, assigning access levels, adjusting access levels, and de-provisioning access. They are responsible for verifying provider information so that providers may be utilized inside Epic. They are also responsible for troubleshooting and resolving issues with access and assisting other analysts when security templates and other security related configuration changes are needed. Security Analysts are to maintain high working knowledge of Epic Security, and to maintain a working relationship with provider teams and medical staff services. Job Description Essential Functions: + Acting as the primary support contact for new development, technical issues and general questions related to assigned application. + Maintain EPIC technical infrastructure. + Working on collaboration with Epic to implement new projects (e.g., new module). + Managing upgrades of assigned applications with Epic by setting timelines, maintaining continuous communication, and addressing any issues. + Analyzing and communicating impact of known issues. + Guiding workflow design, building and testing the system and analyzing other technical issues associated with Epic software. + Working with Epic representatives, the organization's business community and end-users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline. + Participating in training, working with end users and notifying those areas of new feature updates as they are available. + Staying up to date on all releases and participating in the quarterly update process. Triaging requests and determining priority of issues. + Resolving end-user application issues using Epic documentation and ensuring business needs are met. + Collaborating across roles and teams to solve end-user problems + Escalating end-user problems to appropriate level (e.g., team lead) when necessary. + Validating solutions are complete and appropriately implemented. + Identifying and implementing requested changes to the system. + Follows established guidelines for system change control. Implements approved changes based on end user designated priorities. Maintains system documentation to enable ongoing support of the system. Identifies revisions needed to existing Policies & Procedures, and initiates revision process with appropriate organizational departments. + Holding ongoing communications with team members and department representatives and leaders (including Senior Leadership, if required) to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones + Performs other duties as requested by primary manager that do not compromise moral code of conduct or protocols set in place for patient or employee safety Qualifications Minimum Experience Required + Testing and Scoring: All applicants are required to take the Epic pre-requisite testing and meet acceptable scoring requirements for consideration for positions. + Certified and/or Accredited: Epic certification and/or accreditation is a required component for all Epic analysts. Employees will be provided training and multiple opportunities to obtain the certification and/or accreditation within a designated time frame. + Experience: Two (2) to four (4) years of relative analyst experience, preferably within a large healthcare environment. Minimum Experience Preferred + Experience: Demonstrated knowledge of multiple hospital department operations and computer applications is preferred. + One (1) year or more Active Directory management experience preferred. + Experience using Epic at any capacity is a plus Minimum Education Required + Education: Associates degree, Associate IT degrees, 3rd party information technology certifications, along with comparable experience considered. Minimum Education Preferred + Education: Bachelor’s degree from accredited university in MIS, Business Administration, Information Systems, or any clinically related degree is highly preferred. Required Skills/Abilities + Maintain current, certification and/or accreditation as required. + Knowledge: Demonstrated knowledge of clinical and business workflows in a hospital and ambulatory setting are highly preferred. + Security: This position has access to and knowledge of extremely sensitive, private and confidential materials. Ability to maintain the highest standard is required with zero tolerance. Any breach of this requirement could result in immediate termination. + Service: Exceptional customer service and support skills are expected and required. Our objective as a department is to provide to very best service to all the departments that we serve. + Expectations: As projects and priorities dictate, must be available and willing to work non-standard business hours such as evenings, nights, weekends, and holiday’s if/when necessary (required) and take after hours call on rotation with other analysts. + Demonstrates commitment to organizations five (5) priorities and Six Ground Rules + Person in this position is required to understand, agree upon and follow our Six Ground Rules: + No excuses. + We are a team. + Bring up your ideas. + Poor performance will be addressed. + ‘That’s not my job’ is not acceptable + Manage Up. Shift DayShift Details 8:00 am - 4:30 pm FTE 1 Type Regular Join one of Forbes 500 best mid-sized employers in America. Equal Employment Employer Southeast Health is committed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Southeast Health will provide reasonable accommodations for qualified individuals with disabilities.