Are you an emerging talent looking for an opportunity to learn new skills and grow? Join our dedicated team of motivated professionals who share a collective passion for progress and excellence! Based in Cluj Napoca, as the EOC and Monitoring IT Support Administrator, you will be responsible for managing Priority 1 incident engagements, communication and coordination with the technical platform managers and service managers up to higher management during an enterprise impact severity incident. In addition to that, you will work on the monitoring and triage pillar, using the resources and ServiceNow ticketing system. You will also be responsible for managing the changes that will occur in the organization and constantly collaborate with IT technicians and managers. Together with the support of your team, you will ensure that all processes and procedures will be updated. We look forward to seeing your application! **In This Role, Your Responsibilities Will Be:** + **Major Incident Management** Facilitates the recovery of an incident with an Enterprise impact, time sensitive request tickets and drives issues to the fastest possible resolution, by engaging appropriate technical resource groups through the available channels + **Monitoring and Triage** Using the Service Now ticketing system, you will efficiently investigate and coordinate with the local IT teams from all world areas in order to offer support and solutions for all IT network devices related issues. Sends timely email communications to the partners using the existing communication templates.Ensures that tickets are supervised and being closed in the shortest possible time without failing the SLA and maintaining the agreed important metrics. + **Problem Management** Ensure offering support and overview to all global sites events that occur in our systems. Performs ticket queue monitoring and assures first line of investigation, diagnosis, and validation of automated alerts, events and Incidents reported using the standard monitoring processes and tools (Service Now, Solar Winds, EPIC, Oracle database hosting various web based platforms) Manages the escalation and ensures that Global Operations Tickets will be owned and resolved by the required Global Ops representative from the support group if these ticket alerts are not resolvable by Emergency Operations Center. + **Large Scale Maintenance** Facilitating and coordinating all of the changes, upgrades, migrations that require our engagement. You will actively work with our IT activity coordinator in order to provide your best assistance to change implementors. Also, based on requests from IT technicians, you will send communications and bulletins to the IT teams and managements.Facilitates the Change Activities that have been identified as having potential Enterprise level impact and are requiring EOC Engagement. + **Integrated Active Support Service** You will be part of the communication channel organized by the EOC+ Team in which all IT technical teams will be integrated, with the purpose of immediately troubleshooting the reported issues on a 24/7 support structure. All of the time sensitive tickets plus tickets that may turn into Priority 1s will be addressed using this channel. **Who You Are:** You adjust communication content and style to meet the needs of diverse collaborators, and you're focused on attention to details & quality, ensuring that process guidelines are adhered to, with zero or minimal discrepancies. You model and encourage the expression of diverse ideas and opinions as well as resiliency and constantly looking for ways to bring efficiency, flexibility and build and expand networks. **For This Role, You Will Need:** + IT Networking related knowledge + A minimum of one year of experience in working in IT related field, ticket and incident management; usage of monitoring tools + Strong communication skills with both technical and executive audiences + Fluent in English (spoken and written) + Excellent problem-solving and organizational skills + Ability to work independently, collaboratively and multitasking + Eagerness to learn and grow professionally **Preferred Qualifications That Set You Apart:** + Previous experience working with Service Now and in the Incident management field is a plus + ITIL Certification will be considered an advantage + Critical thinking and fast decision making. **Our Culture & Commitment to You:** At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. **WHY EMERSON** **Our Commitment to Our People** At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor. At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together. **Accessibility Assistance or Accommodation** If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com . **ABOUT EMERSON** Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go! **No calls or agencies please.** **Requisition ID** : 25021370 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.