Job Description Job Summary

The Manager, Environmental Services oversees the hospital's environmental services operations, ensuring the highest standards of cleanliness, sanitation, and infection control. This role manages daily housekeeping, cleaning, waste management, and linen services while ensuring compliance with health, safety, and regulatory requirements. The Manager leads a team of staff, develops operational strategies, optimizes cleaning schedules, and contributes to patient satisfaction by maintaining a clean, safe, and welcoming environment.

Essential FunctionsManages and supervises the environmental services team, including hiring, training, scheduling, and evaluating staff performance, while promoting professional development and adherence to hospital policies. Develops, implements, and monitors cleaning protocols and infection control measures, ensuring compliance with health and safety regulations, including high-touch surface cleaning and terminal cleaning procedures. Oversees the cleanliness and maintenance of all hospital areas, including patient rooms, operating rooms, waiting areas, restrooms, and administrative spaces, ensuring standards are consistently met. Coordinates and manages the hospital’s waste management processes, including handling, storage, and disposal of biohazard, medical, and general waste, in compliance with regulatory standards. Manages linen and laundry services to ensure proper handling, cleaning, and distribution of hospital linens, addressing any operational or quality issues promptly. Conducts regular inspections of hospital areas and staff performance to identify and resolve cleanliness, safety, and procedural issues effectively. Maintains and monitors inventory levels of cleaning supplies, equipment, and chemicals, ensuring cost-efficient purchasing and adequate stock for uninterrupted operations. Collaborates with nursing, infection control, facilities management, and other departments to align environmental services with patient care and operational goals. Prepares and oversees the departmental budget, ensuring cost-effective resource allocation and spending while achieving high-quality service delivery. Ensures proper maintenance and servicing of cleaning equipment, minimizing downtime and extending equipment life. Enforces and educates staff on safe work practices, including the proper use of cleaning chemicals and equipment, to minimize workplace accidents and ensure compliance with safety protocols.Performs other duties as assigned. Complies with all policies and standards.
Leadership ResponsibilitiesSupervision and Staff Management Provides leadership, mentorship and professional development opportunities for departmental staff. Schedules employees to ensure effective use of resources. Consults with Director on staffing issues. Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development. Strategic Planning and Financial Oversight Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service. Monitors expenditures, ensuring cost-effective delivery of services. Evaluates and implements new technologies to enhance operational efficiency. Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies. Quality Assurance and Regulatory Compliance Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards. Participates in audits, inspections and accreditation processes as applicable. Follows established quality control practices to ensure accuracy, consistency and safety. Collaboration and Communication Works closely with leadership teams to coordinate and improve service delivery. Stays up-to-date with industry advancements, new technologies, and regulatory changes. Staff Responsibilities May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job. QualificationsBachelor's Degree in Healthcare Administration, Facilities Management, Environmental Services, or a related field preferred 3-5 years of experience in environmental services, housekeeping, or facilities management required 1-2 years of supervisory or management experience in a healthcare setting required Knowledge, Skills and AbilitiesComprehensive knowledge of cleaning and infection control standards in a healthcare setting. Strong leadership, team-building, and staff management skills. Excellent organizational and time management abilities to handle multiple priorities effectively. Strong communication and interpersonal skills to collaborate across departments and with diverse staff members. Knowledge of waste management procedures, including biohazard and medical waste handling. Familiarity with safety protocols and regulatory requirements for healthcare facilities. Ability to analyze budgets, manage costs, and optimize resources effectively. Proficiency in using technology and systems for inventory tracking, scheduling, and reporting.