About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com

About our Team:
LexisNexis Risk Solutions CRM team is responsible for maintaining the Customer Relationship Management application developed in Salesforce Sales Cloud, to help our business to manage the entire Sales Cycle from Lead generation to closing the Deals, and Service Cloud & Experience Cloud to improve overall customer service experiences by managing customer interactions and streamlining case management.  We're looking for a suitable entry level Salesforce developer to join our dynamic CRM development team leveraging Salesforce Platform to manage our business Sales Processes and Customer Support. As part of our Salesforce development team, you will have the opportunity to learn and explore different areas of Salesforce Platform development and make a significant impact on our organization's success.

About the Role:

As a junior Salesforce Developer, you will be responsible for the configuration, maintenance, and continued optimization of our Salesforce Sales or Service Cloud platform to ensure effective and optimized customer experience. The ideal candidate will have a basic understanding of Salesforce Sales or Service Cloud features, good problem-solving and analytical skills, with the ability to collaborate with Salesforce Development team to drive system enhancements and improvements. Your expertise will drive the success of our Sales or Service initiatives and contribute to our continuous improvement and growth.

Women in Tech

At RELX, we are committed to advancing gender diversity within the technology sector and supporting greater representation of women in tech. To further this commitment, RELX has implemented the following initiatives:

Women in Technology (WiT) Mentoring Program: This program is tailored to enhance career development for female talent in tech roles across all our businesses.

Women’s Network Forum: We offer dedicated forums that foster community, mentorship, and professional growth for women.

Inspiring Future Talent: We actively engage with schools, hosting events to inspire young females to consider and pursue careers in technology.

Responsibilities

Basic knowledge of analyzing business requirements, translating those requirements into customized solutions using the Salesforce platform.

Basic experience and knowledge in Salesforce Sales or Service Cloud processes and capabilities.

Basic knowledge of automating business processes using Salesforce automation tools, such as Flows, Workflows, Formulas, Assignment Rules, and email Alerts.

Provide application support by analyzing defects, replicating/fixing defects, and providing root cause analysis for defects.

Participate in development workstreams, with Agile Development Cycle from sprint planning, deployment, testing and feedback sessions which allows for continuous improvement and adaptation.

Basic knowledge of troubleshooting and resolving functional and performance-related issues.

Participate in peer code reviews and unit testing.

Assist with each release cycle to implement and deploy new/updates to existing applications in Production environment.

Communicate and work effectively with development team, cross functional teams including business stakeholders.

Basic knowledge of Implementing Salesforce solutions that adhere to platform best practices.

Requirements

Experience in Salesforce Declarative development using Process Builder, Flows, Workflows, Lightning App Builder, etc.

Basic understanding and Knowledge of Salesforce platform programming languages – Visualforce, Lightning Web Components, Aura, APEX, SOQL, and SOSL.

Basic knowledge of front end technologies like HTML, CSS & JavaScript Frameworks such as jQuery, Angular, React etc.

Basic understanding of full Software Development Life Cycle (SDLC) including Salesforce Deployment/Packaging effectively using Metadata API, Changesets

Basic understanding of environment management, release management, code versioning best practices, and deployment methodologies

Basic analytical, problem solving/decision making skills.

Preferred Knowledge in Salesforce implementations that include custom platform development (Apex, Visualforce, Aura & Lightning Components, Web Services and API), integrations with back-office systems.

Experience in Sales or Service Cloud and Salesforce platform

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Learn more about the LexisNexis Risk team and our culture here.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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