Under the direction of the Supervisor, Entertainment, the Entertainment Representative is responsible for working the entertainment venues and in-house events. Entertainment Responsible for cash handling at point-of sale system with accuracy, promoting entertainment, and property-wide events, venue set-up, and providing consistent world-class quality service to patrons.Essential Duties And Responsibilities

1.    Ensures sales for entry into all entertainment venues with cover charge via POS station.  Issues wristbands, as needed, at all entertainment venues and events.
2.    Provides up-to-date and accurate information regarding event tickets/entertainment venues. Accurately processes sales purchased with Earned Rewards/credit card/cash. Obtains signatures or gives proper change as needed.
3.    Promotes and issues Player’s Club cards.
4.    Assists all entertainment venue counts and line control.
5.    Assists with monitoring back of house areas and artist hospitality.  Participates with event set up and breakdown.
6.    Provides exceptional customer service by exceeding customer expectations and aiding in service improvements.
7.    Monitors and keeps work area clean and safe.
8.    Assists with artist if required to sell artist merchandise.
9.    Performs other duties as assigned to support the efficient operation of the department.

Educational, Experience And Qualifications

High School Diploma or GED required.  

Minimum six (6) months guest services or cash handling experience required. 

Knowledge, Skills And Abilities (Ksa)

Must be able to multi-task effectively and handle a high volume of monetary transactions, error free.  

Intermediate experience in Word and Excel preferred. 

Must be able to clearly speak, read and write in English language.  

Must maintain good personal grooming habits and carry self in a professional business manner.  

Maintain the passion necessary to execute world-class service to every guest.

Licenses, Certifications And Registrations

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

No Driving Responsibilities: Role does not require a driver’s license or insurance.

Physical Requirements/ Working Conditions – Environment

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Primary work environment is in a climate-controlled resort and casino setting.

The employee may be exposed to outdoor weather conditions such as rain, wind, cold and hot climates. 

Work requires travel to attend meetings, trade shows, and conferences.

Incumbents may be required to work evening, weekend and holiday shifts.

Must be able to work in a fast-paced, high-demand environment.

Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.

Sedentary work: involves standing most of the time and may sit at times. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.

Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.

Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.

Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.

Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.

Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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