Job Purpose: The primary responsibilities include providing exceptional guest service while supporting Theatre events, promotional giveaways, community outreach and co-op sponsorships. Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) + Provide friendly guest service while promoting entertainment options and assisting guests with purchase decisions. + Maintain a thorough understanding of show schedule, production details, and ticketing prices. + Maintain a Box Office cash bank. + Follow proper cash handling procedures and reconcile daily transactions. + Maintain a clean and safe Box Office environment at all times. + Assist with night of show ticket issuance and redemptions. + Assists with venue logistics before and after events. + Assist with ushering venue guests to assigned seats. + Assist with incoming and outgoing guest calls. + Maintain a professional and pleasant department image by consistently communicating and presenting information in a professional manner to internal and external guests. + Promote Club Sycuan membership to guests with thorough knowledge of guidelines and benefits. + Create new Club Sycuan membership accounts and Club Sycuan membership card reprints. + Ascertain and resolve guest concerns, requests, and /or complaints in a timely, courteous and informed manner. + Collect complete and accurate data from guests while processing transactions. + Provide friendly guest service while promoting Sycuan Casino Resort at off property sponsored events. + Distribute promotional merchandise as directed. + Other duties as assigned. Job Specifications: Education and Experience: Essential: + 1 year of guest service experience + Cash handling experience Desirable: + Hospitality experience + Ticket sales and/or box office experience + High School Diploma, High School Certificate of Completion, or G.E.D. Skills and Knowledge: Essential: + Ability to interact effectively with team members and guests + Ability to communicate effectively in the English language + Ability to prioritize and perform multiple tasks and assignments + Ability to maintain professionalism and composure + Ability to understand and follow verbal directives and written directions + Knowledge of Windows operating system + Basic computer and data entry skills. + Ability to appear for work on time + Ability to complete forms and documents + Ability to sit, stand, and walk for up to eight hours at a time + Ability to lift up to 20 lbs. + Ability to accept constructive criticism + Ability to work in a smoking environment + Ability to maintain confidentiality Desirable: + Multi-lingual + Ability to count cash and make change in a fast-paced environment + Ability to recognize counterfeit monies + Knowledge of casino games + Ability to perform simple mathematical calculations Supervisory/Managerial Accountability: Direct: None Indirect: None Job Details Pay Type Hourly