Job Description

Job Summary

The Enterprise Voice & Collaboration Architect is responsible for designing and implementing comprehensive voice & collaboration strategies that align with the organization’s business objectives with respect to unified communications, including both Unified Communications as a Service (UCaaS) and Call Center as a Service (CCaaS) technologies.  The Enterprise Voice & Collaboration Architect will collaborate with cross-functional teams to integrate voice & collaboration across various platforms and ensure optimal performance and compliance with industry standards.

Essential Functions

Develop and Execute the overall Voice & Collaboration strategy and corresponding roadmap in alignment with organizational goals with respect to Voice & Collaboration capabilities including Voice, Text, Chat, Video, and Omnichannel workflows. Analyzing business needs and designing a comprehensive voice and collaboration architecture that integrates various technologies like VoIP (Voice over Internet Protocol), video conferencing platforms, instant messaging systems, and call center solutions.  Architect and oversee the integration of Voice & Collaboration systems with existing IT infrastructure. Create and maintain detailed documentation for Voice & Collaboration systems, including reference architecture, statement of direction (SoD), architecture diagrams, configuration details, and etc.  Ensure that imaging solutions are compatible with other enterprise applications and databases along with regulatory requirements and industry standards (e.g., HIPAA, GDPR).   In collaboration with engineering, lead and manage voice & collaboration projects from concept through deployment, ensuring they are delivered on time, within budget, and meet the both functional and non-functional requirements. In collaboration with project managers, developers, and other stakeholders to define project scope, requirements, and deliverables. Develop and enforce voice & collaboration policies, standards, and best practices across the organization working with business stakeholders and engineering teams via a Center of Excellence.  Work closely with internal IT teams, business units, and external vendors to ensure successful implementation and Voice & Collaboration solutions including UCaaS and CCaaS. Business and Soft Skill expectations: Communicate and interact effectively and professionally with co-workers, management, customers, etc.     Maintain complete confidentiality of company business. Communicate with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

Qualifications

Bachelor's Degree in Cyber Security, Computer Science, Information Systems (or other related field) or equivalent work experience required Master's Degree in Cyber Security, Computer Science, Information Systems (or other related field) or equivalent work experience preferred 7-9 years Cyber Security, Technology or other related experience required 8-10 years Cyber Security, Technology or other related experience preferred

Knowledge, Skills and Abilities

Duration:

10+ years of IT  Proven Experience (typically 7+ years) in IT Architecture with focus on voice & collaboration systems and/or enterprise solutions.

Activities:

Designed, implemented, and/or administrated voice & collaboration solutions in a large distributed enterprise. Served as architecture or expert thought leader for voice & collaboration solutions and influenced the strategy to address internal or external business objectives with respect to a digital experience (employee and customer). Worked in process-driven structured environments, and participated in process optimization activities.

Competencies:

Strong knowledge of voice & collaboration technologies (PBX, UCaaS, Text, Video, Chat), data management, and system integration. Proactive identification and solving of complex problems  Strong understanding of systems development lifecycle to provide technical leadership for multifunctional projects or initiatives.   Effective communication of technical concepts to a non-technical audience.   Excellent written and verbal communication skills