Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

Job Title - Enterprise Technology Engineer

Location - Pune

Must Have Skills - C#, Cloud Services and Architecture, Logging and Monitoring, Infrastructure

You will work with

As a member of a high-energy, top-performing team of engineers, collaborating with product managers and platform teams to ensure the availability, performance, and reliability of core internal tooling systems that empower enterprise engineering workflows.

Let me tell you about the role

As a Core Tooling Products Support Engineer, you will be responsible for the daily operations, incident response, and performance monitoring of digital tooling services. You will work closely with engineering teams to address issues, recommend improvements, and contribute to the operational maturity of our tooling platforms. This is a hands-on role where your problem-solving skills will directly impact developer productivity and system reliability!

What you will deliver

Monitor and maintain the health and performance of internal tooling platforms, ensuring smooth service.

Solve operational issues, conduct root cause analysis, and apply fixes or workarounds.

Collaborate with software engineers and platform teams to address support escalations and dependencies.

Contribute to tooling enhancements, documentation, and automation of support tasks.

Track service-level indicators and assist in ensuring uptime, performance, and compliance standards.

Participate in incident reviews and help strengthen post-incident learning and documentation.

What you will need to be successful (experience and qualifications)

Technical skills we need from you

Bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.

2+ years of experience in software support, internal tooling, or platform operations.

Proficient in Python. Familiarity with TypeScript and C#; must be comfortable troubleshooting across platforms.

Understanding of cloud platforms such as AWS or Azure, and the services supporting engineering tooling.

Experience with relational and NoSQL databases, especially for querying and operational tuning.

Essential skills

Ability to troubleshoot tooling issues across layers—code, configuration, integration, or environment.

Basic experience with monitoring tools, logging systems, and incident response practices.

Willingness to document recurring problems, solutions, and service behaviors.

Strong communication skills and ability to collaborate with engineers and technical users.

Skills that set you apart

Exposure to CI/CD platforms, developer tooling, or engineering enablement products.

Experience working in support roles within compliance-focused or regulated environments.

Curiosity to learn and improve tools, processes, and systems that impact engineering productivity.

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

Even though the job is advertised as full time, please contact the hiring manager or the recruiter as flexible working arrangements may be considered.

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytics, API and platform design, Business Analysis, Cloud Platforms, Coaching, Communication, Configuration management and release, Continuous deployment and release, Data Structures and Algorithms (Inactive), Digital Project Management, Documentation and knowledge sharing, Facilitation, Information Security, iOS and Android development, Mentoring, Metrics definition and instrumentation, NoSql data modelling, Relational Data Modelling, Risk Management, Scripting, Service operations and resiliency, Software Design and Development, Source control and code management {+ 4 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.