Travel: Up to 25%
About the Role
Are you passionate about technology and great customer experiences? As an Enterprise Technical Account Manager, you’ll be the trusted partner for our Hospitality clients — ensuring they’re getting maximum value from our solutions every single day. You’ll blend technical expertise with exceptional relationship skills to keep our clients happy, engaged, and ahead of the game.
What You’ll Do
Be the go-to technical expert and advisor for your portfolio of clients.
Drive adoption of our industry-leading Hospitality solutions with smart, proactive guidance.
Troubleshoot complex technical issues and partner with product and consulting teams to deliver fast, effective solutions.
Build rock-solid relationships by truly understanding each client’s goals and tailoring support to meet them.
Recommend best practices and new features to help clients work smarter and stay competitive.
What We’re Looking For
Solid experience as a Technical Account Manager, Technical Support Engineer, or similar client-facing tech role.
Experience with SIMPHONY POS (OPERA PMS is an added bonus)
A strong grasp of software systems, IT infrastructure, and troubleshooting — you know your way around tech stacks.
Excellent communicator and relationship builder — you connect easily with both technical and non-technical people.
Proven ability to juggle multiple accounts and priorities in a fast-paced environment.
Experience in the Food & Beverage or Hospitality industry is a huge plus — extra points if you’ve worked on the operations side!
Why You’ll Love This Role
✨ Impact — Your expertise helps global Hospitality brands deliver seamless service to guests worldwide.
✨ Growth — You’ll sharpen your technical and client management skills alongside some of the best in the industry.
✨ Collaboration — Join a supportive team that values innovation, knowledge sharing, and celebrating wins together.
✨ Great perks — Competitive pay, comprehensive benefits, and room to grow your career.
Ready to make an impact where technology meets world-class guest experiences? Apply today and let’s redefine Hospitality together!