CIMMYT is a cutting edge, non-profit, international organization dedicated to solving tomorrow's problems today. It is entrusted with fostering improved quantity, quality, and dependability of production systems and basic cereals such as maize, wheat, triticale, sorghum, millets, and associated crops through applied agricultural science, particularly in the Global South, through building strong partnerships. This combination enhances the livelihood trajectories and resilience of millions of resource-poor farmers, while working towards a more productive, inclusive, and resilient agrifood system within planetary boundaries.

For more information, visit cimmyt.org.

CIMMYT is seeking a highly motivated Enterprise Systems Support Analyst to provide frontline user support for enterprise systems across country offices in Asia. This role is pivotal in ensuring effective adoption and usage of core platforms such as Microsoft Dynamics 365 (D365), Icertis Contract Management, and other corporate applications.

As the first point of contact for user support requests, you will work closely with Business Analysts and IT staff to resolve issues, guide users through processes, and ensure timely and accurate issue resolution. You will be trained extensively on key systems and will support staff across departments including Finance, HR, Business services, Legal and other programs as needed.

This position requires frequent travel to country offices mostly within the Asia region to provide onsite support, training, and collaboration with local teams.

The position will be based in New Delhi.

Key Responsibilities

Serve as the first-level support for users encountering issues with enterprise systems (D365, Icertis, etc.) in the Asia region. Provide user guidance on business processes and technical steps for different systems/ERP modules (e.g., Finance, HR, Procurement, etc.). Log and track issues using the organization's ticketing system, escalating complex issues to second-level support or vendors as needed. Work closely with Business Analysts and system owners to understand evolving business needs and processes. Support user role assignments, permission requests, and access management in line with policies. Support the onboarding and training of new staff on enterprise systems usage. Maintain user documentation, quick reference guides, and FAQs. Monitor system performance and identify recurring issues to inform system improvements. Participate in user acceptance testing (UAT) and rollout support for system updates or new modules. Generate basic usage or performance reports to inform support strategy or improvement areas. Coordinate with other regional and HQ support staff to ensure consistent user experience and knowledge sharing. Travel frequently to country offices within the region to provide onsite system support, conduct training, or assist with system rollouts. Perform any additional tasks related to enterprise system support, as delegated by the supervisor.