Job Description SummaryServe as the GE Vernova (GEV) central point of contact for designated GE Vernova Key customer account*, NextEra Energy, supporting the value proposition for the entire GE Vernova portfolio by developing and maintaining a deep understanding of our customers culture, needs, business objectives, and business strategy. In this role, the leadership of all aspects of account management will be required including but not limited to, defining the business model, promoting and selling of solutions, and ensuring one GEV face to the customer to support the increase of customer satisfaction (NPS) and shareholder value for both GEV and the Customer.
Developing and maintaining high levels of customer satisfaction is the primary responsibility of this role. As a team, we are focused on making sure the customer feels that GEV is:

• Easy to solve problems with – we actively listen and relentlessly respond to provide resolution. This builds trust.
• Easy to do business with – after we’ve solved problems, we make transactions and relationship easier and we have earned our right to win – thus, securing a competitive advantage for GEV.
• Easy to plan the future with – at this stage, we are a strategic partner and GEV solutions are a deep part of the customers portfolio and top of mind for their future vision.

* An account executive could own one complex global large account, or multiple regional accounts.

Job Description

Essential Responsibilities

As the Enterprise Strategic Account Executive, you will:

Own the Customer Relationship from the C-suite down, facilitate and advocate for both GEV and the customer and ensure executive sponsorship is valued and provided by both organizations, coordinate with GEV Business Unit Sales, Technical, and Quality Teams and senior management.Majority of time (both virtually and travelling) will be spent inside GEV coordinating customer communications, quality/feedback/problem resolution, customer account plans and summaries, and executive meetings to ensure the customer receives the highest possible quality at every touch point. Fully understand the customer’s business, market, competition, as well as GEV business unit priorities and growth initiatives.Develop strategic account plan which includes proactive growth objectives, jointly with the customer and P&L account teams.Represent the entire GEV portfolio and support collaboration across P&Ls for opportunities which require complex or multi-P&L solutions.Plan and lead yearly key account business meeting; facilitate yearly NPS survey and orchestrate feedback/action plan.Set Operational KPIs (inclusive of quality and commercial Key Performance Indicators/ Targets to Improve (KPIs/TTIs)) between the key account and GEV.Understand customer key pain points with GEV product/services quality and  drive transparent communication and resolution.Bring a focus on customer satisfaction to all processes and interactions.Leverage standard work, operational data, and metrics to monitor the health of the customer relationship, alignment with GEV priorities, and overall growth and profitability of the accountQuarterly account plan reviewRelationship Heatmap (internal and external)Action Tracker managementNPS scoresBring a focus on customer satisfaction to all processes and interactions. 

KPIs/TTIs

Pipeline & Share of Wallet: Grow the 3-year rolling projection of customer spend and increase the customer spend with GEV as a percent of overall spend on relevant products / services.Target Net Promoter Score: Yearly measurement and management of actions around customer feedback.Quality KPIs related to customer major pain points (to be developed jointly with the customer and technical quality team)

Qualifications/Requirements

Bachelor’s degree in business, engineering or related discipline from an accredited university or college.Minimum 10 years of additional experience in direct sales/commercial, marketing, account management or other EPC/end user customer or supplier-facing role.Minimum 10 years of experience in the energy, power generation, and/or renewables industry.Strong financial management skills with knowledge of market economics and competitive landscape, including deep knowledge of the energy market, including energy production (renewables, natural gas, etc.), transmission, storage, and consumption.Demonstrated success developing and maintaining GEV cross-business relationships at multiple levels.Demonstrated ability to influence both internal and external stakeholders.Demonstrated success in developing and maintaining effective customer relationships at C-suite level.Demonstrated strength in interpersonal, written, presentation and communication skills, with all business levels including senior leadership.Team leadership experience.  Proven ability in developing and implementing a business strategy or blueprint.Ability to speak and interact in the local language of the Customer.Ability and willingness to travel up to 30%-75% of the time, as required.Position will be based in Juno Beach, FL

Desired Characteristics

Advanced degree or MBAProximity to the Customer Center of Competence or willingness to relocate.Experience as the lead account manager/ leading an account team with identified key customers who have broad product portfolios.Strong team player with interpersonal, communication, influencing and team building skills.Strong customer-orientation focus and passion to win.Problem Solver – works closely with internal and external teams to bring solutions to complex and tense problems.Ability to lead– ability to influence and drive results as team member as opposed to command and control.Proven record of success working in a multicultural, regional, cross functional team.

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements:

The salary range for this position is $208,000 to $312,000 USD. The specific pay offered may be influenced by a variety of factors including the candidate’s geographic location, experience, education, skill set, and work location. This position is also eligible for variable incentive compensation and equity. Benefits include health and additional benefits. This posting is expected to expire by June 17.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. ​

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position