As part of our Enterprise Services, Tradedesk is the first line of defence and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide high-level support for Bloomberg’s sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge.
What's the role?
You're a calm, knowledgeable force in a fast-paced, volatile market. Our clients rely on our domain expertise to guide them, so that they can use the power of our Electronic Trading Services to make better business decisions. You're always looking for and sharing tips and insights about classic features and exciting new functionality. And whether you're on a chat, getting on a call or on-site with your client, you can quickly size up a situation and provide a solution.

We'll trust you to provide expertise in the 3 core areas below:

Client Service
Utilize your product knowledge and acquired client intel to support our clients on trade-related issues through multiple ongoing chats,Exceed client expectations by taking ownership and driving resolutionCreate clear and up-to-date documentation on client needsCommunicate effectively with external stakeholders
Product and Domain Expertise
Develop your knowledge of our products and customers' workflowsShare and build knowledge across our Electronic Trading businessesApply your product knowledge to add value to the client experienceStay ahead of what's happening in the financial markets and understand the impact on our clients
Business Impact
Pre and Post-sales activities including client demos and onboardingGenerate leads and contribute to sales campaignsValidate, analyse and prioritize product enhancement requests and fixes for Product and EngineeringProvide valuable customer intelligence that drives product improvements and sales performance
You’ll need to have:
A minimum of 3 years of experience working in financial services or a technology companyPrevious experience in a client facing environment covering equity, futures and options products or technology solutionsExperience supporting or using financial markets technology solutions in the past 5 yearsAn understanding of or interest in electronic trading workflowsProven track record for cultivating strong relationships with key internal and external stakeholdersProactive and persistent customer serviceTenacious and creative problem solving skillsSelf-starter with the ability to take a proactive approach in their roleDemonstrated continuous career growth within an organizationStrong presentation and communication skills in English, additional Asian language(s) is a plusBachelor’s degree or degree-equivalent qualificationsWe'd love to see:
Knowledge of connectivity protocols such as FIX, TNP, XML Interest in technology and coding skills, such as Python or other scripting languagesAn interest in Sales or developing a Sales career, as this is one of the many career paths available at BloombergApply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/solution/execution-order-management/
Bloomberg is committed to improving the communities, cities and countries in which we work, and we support various initiatives including hiring and developing local talent. So, we may prioritise candidates with legal authorisation to work full-time in Singapore for this role, who do not require Bloomberg to sponsor their work authorization.