Job Title

The Enterprise Director of Sales is responsible for managing Hospitality Global Enterprise Accounts, the main focus is this role will be to:

1) Drive new sales, grow total account value and renewal/retention across assigned Enterprise / Global Tier 1 accounts 

2) Build strategic and senior executive relationships across the customer organization, achieve 3x3 (minimum) relationships

In This Role You’ll:

Use technical, organizational, and customer knowledge to influence customer decisions and assist the customer in applying solutions /services to meet their needs.

Assist in designing and recommending sales programs and set short and long-term sales strategies.

Evaluate and implement appropriate new sales techniques to increase the region's sales volume.

make recommendations for product or service enhancements to improve customer satisfaction and sales potential, based on customer feedback and industry trends,

Monitor, evaluate, and report changes in regional sales data, competition, customer satisfaction, and customer trends.

Sales Tasks:

Prospect, develop leads, and progress leads to deal close and manage pipeline

Proposal preparation, quote preparation (with support from other roles such as Sales Specialist)

Negotiate proposals, statements of work and service agreements with clients

Lead simple demos (i.e., Travel intelligence, Media)

Be the main point of contact for clients in their relationship with Amadeus

Develop strong rapport with customer’s key buying and influencing personas

Escalate customer feedback/incidences to corresponding team (e.g., operations)

Manage renewals for simple and complex deals

Identify and qualify business opportunities by establishing and developing relationships with top-level executives

Identify customers’ specific needs and develop / submit commercial proposals

Coordinate and participate in RFP/RFI responses and follow-up

Promote and sell products, services and solutions through direct contacts, events and road shows

Deliver sales presentations to senior management and demonstrate products

Manage negotiations to closure

Actively participate in the overall marketing activities and programs and contribute to marketing intelligence

Perform Market and competitor analysis

Reporting & Communications:

Deliver new product reviews to customers

Organize hand-off to post-sales teams and ongoing relationship with the Customer Success Manager (CSM)

Organize account strategy meetings and cross-sell/upsell opportunity reviews with internal teams (post-sales, technical support, etc.)

Update opportunities in Salesforce (CRM) at the different sales stages

Able to understand customer key needs and overall business case

Interact with customers to adapt and evolve the business plan

Capture customer feedback and develop plans to maintain and / or improve satisfaction scores

Sales Planning:

Build client specific account plans (SAP) to drive the overall business

Participate in the preparation of the long term plan (sales forecast and solutions based on customer feedback) and definition of the sales plan

Provide input for sales volume targets and strategic objectives

Manage the personnel/asset resources in accounts

Coordinate with all relevant stakeholders to ensure proposal, contract readiness

Act as liaison between internal team across the customer lifecycle

This role will partner internally with Customer Success Manager, Deal Management, Specialists, Product Management, Finance, Support, Legal, Billing, Order Management and Implementation teams. Externally the role will have frequent interaction with executives ranging from VP, SVP, EVP, CIO, & COO levels.

About the Ideal Candidate:

Education: Bachelor’s Degree in Business, Finance, Marketing, IT and / or equivalent work experience

5+ years of experience in the Hospitality business

Minimum of 10 years’ experience in previous sales role

Commercial and deal making experience including ability to understand legal and risk aspects of contracts

Advanced communication and negotiation skills

Capability to create senior executive relationships

Experience in developing and executing Customer Development Plans

Ability to clearly articulate product value proposition to consumers

Must possess advanced conceptual thinking skills to develop customer specific use cases

Effectively present ideas and communicate with internal and external audiences

Ability to travel  20% and to client locations in the US

Previous experience with a CRM tool such as Sales Force

Must be able to work a hybrid Account Management and Sales role

Working at Amadeus, you will find:

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

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Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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