Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join our outstanding team at Thermo Fisher Scientific Inc. in Budapest. Be part of a world-class organization dedicated to global health, cleanliness, and safety. As a Customer Service Representative in our Shared Service Center, you'll support clients from start to finish.

What will you do?

Handle inquiries via email and phone from customers and/or internal parties.Perform order management activities such as order entry, price checking, and order clearing, aligned with company policies, and prepare essential shipping documentation.Assist sales functions across EMEA and external customers with product/service order fulfillment processes, customer service requests, end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, and invoicing requirements.Resolve problems by applying established policies, procedures, and tactics, using proactive communication across an internal network of multiple product lines.Assess individual customer requirements and direct activities to appropriate departments.Deal with customer complaints efficiently and expertly as per the service level agreement.Foster an environment that promotes the company’s goals, encourages continuous improvement, and builds strong customer relationships.Perform other related duties as required and/or assigned.

How will you get there?

Proficient in Microsoft Office.Strong written and verbal communication skills.Ability to identify and solve problems and multitask under deadlines.Self-motivated, enthusiastic, with a positive attitude and a team-player mentality.Attention to detail and accuracy in the workplace.Good organizational skills and the ability to prioritize effectively.Demonstrate judgment, tact, and diplomacy when dealing with internal and external customers.Work on your initiative on daily routine tasks as well as solving system issues.Proficiency in English is required; any additional European language is a plus.

Experience:

Relevant customer service experience required, preferably in a call center/office environment.Experience with Oracle or SAP preferred but not essential.

Education:

Requires a high school diploma or a Government Body award. A bachelor's degree is preferred but not essential; candidates with relevant experience and knowledge will also be considered.

What We Offer: 

Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.

At Thermo Fisher Scientific, each one of our extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Please also join to our Talent community and get more information about the great opportunities in the future. For more information, please visit www.thermofisher.com Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status