Key Responsibilities and expectations

 

Hands on experience Oracle ERP as an tehno functional support, which incudles Finace /SCM moudles understanding and EBS technical archticture details with different compontns involved. Bussines process flow inderstanding eg Procure to Pay, Source to Post, Order to Cash, record to report. Should have strong understading of Integration eg DBLIK, JDBC, ODBC, OSB etc. PL/SQL interfaces for Oracle EBS Well versed with ITIL frameworks Drive service improvement projects end-to-end to augment  IT operations support which are aligned to business goals to enable optimized IT processes / systems.  Ensure high system availability and upkeep of services while providing enhanced customer experience to users. Organize DR drills, regular maintenance activities etc Must have driven month-end closure for the organization from System support perspective Spearheading Partners in multi-vendor  environment,  to create delightful experience by ensuring SLAs are met in an multi-vendor environment Drive service improvement projects end-to-end to augment  IT operations support which are aligned to business goals to enable optimized IT processes / systems.  Responsible for Service Operations like Change Management, Internal Applications Management, Incident Management, Access Management, Problem Management etc  Participate in capacity planning for any new application to be procured / hosted / augment existing applications software / hardware. Coach, mentor, motivate and supervise partner team members, and influence them to take proactive action to achieve business objective. Support System Audit & ensure Compliance as per the organization policies Oversee the effective utilization of system resources on regular basis Establish seamless monitoring and control of applications Run & Manage assigned Engineering operations as per the defined ITIL framework. Support all audits (internal and external) & ensure IT compliance as per security. Reviews partners to discuss product performance, service requirements, resolution of problems, and installation requirements and also participate in the selection of equipment and service options. Pre-empt & identify operational needs, establish criteria for prioritization of day to day work Engagement with Stakeholders (Internal and External) on day to day basis.  Proactively monitor the system performance, Incident Management process, Problem Management process, Change Management Process for smooth Operations experience Analyze Incidents on daily basis to take proactive measures to control repeats Engage with customer on day to day basis. Take proactive measures / initiatives to enhance customer delight Deliver Operation Services to exceed customer expectations  Proactively gauging customer expectation and ensure IT preparedness to deliver

Major Challenges :

The challenges thrown in this scenario: Managing multiple Internal systems and their complex integrations Funtional and Technical capabilities (Techno- functional skill-set) Working without multi-vendor environment and limited control on their resources Synergizing strategic Partners to exceed delivery as per the SLAs Exceeding customer expectations in the fast changing competitive environment Ability to handle pressure and deliver beyond expectations and must have worked on 24/7 environment

 

 

Experience & Skills

Qualification: B. Tech /MCA, M. Tech 

Experience: 8-12 Years

 

 

For Employees

Org: Airtel

Band: E3/B2

Experience: 6-10 years

Position Type: permanent

Department: Engineering, Internal Systems