**Description** The Engineering Support CoE (Centre of Excellence) Manager will lead the setup and coordination of centralized support functions for engineering systems. This role will act as a strategic liaison across engineering applications support, digital delivery, and project delivery teams—ensuring streamlined issue resolution, interface coordination, and support model development for core engineering tools and workflows. **Key Responsibilities:** + Set up and lead the Engineering Support CoE to centralize and standardize support services for engineering platforms (e.g., Bentley, Autodesk, HxGN tools) + Coordinate closely with Engineering Applications Support Manager, Project Delivery Teams, and the Digital Delivery Team to triage, escalate, and resolve issues + Define support processes, SLAs, and knowledge bases for recurring engineering tool issues + Act as the interface management coordinator, ensuring effective alignment between applications, interfaces, and engineering data flows + Drive governance and reporting for support ticket volumes, trends, and resolutions + Collaborate with enterprise IT, cloud, and infrastructure teams to align technical architecture and deployment of engineering apps + Enable onboarding, cross-training, and skill development of application analysts in the CoE + Facilitate proactive issue prevention, upgrades, testing, and change management for engineering tools. **Qualifications** + Bachelor’s degree in engineering, Computer Science, or related field + 10 years of experience in engineering systems support, application coordination, or digital engineering. + Strong understanding of EPC workflows and common engineering tools (Bentley, HxGN, AutoCAD, etc.) + Proven ability to manage multi-stakeholder coordination across digital, project, and support team. + Familiarity with cloud-hosted platforms and integrations is preferred + Strong communication, matrix management, and problem-solving skills **Preferred Skills** + Experience in setting up or managing a Support Centre of Excellence + Working knowledge of ITSM tools (ServiceNow, Jira) + Familiarity with interface or API management across systems + Exposure to Agile/DevOps and digital twin environments is a plus **Job** Engineering **Primary Location** India-Maharashtra-Mumbai **Schedule:** Full-time **Travel:** No **Req ID:** 252442 **Job Hire Type** Experienced Not Applicable #BMI N/A