Role Summary:

The LCA Execution team is comprised of On-Site Applications Engineers (AEs) who provide reliability and maintenance solutions for rotating equipment at our customer facilities. The LCA Engineering Supervisor leads, manages and coaches AEs in problem solving, root cause analysis and process improvement while enabling cross-functional collaboration to ensure positive customer experience and achieve organizational objectives. The primary work location for this role is the Baton Rouge, LA.

Responsibilities:
 

Leadership/Communication

Build AEs skill in defining customer requirements for Order Entry, Repair Work Scopes, Reports, and other correspondenceExhibits effective product knowledge, training, and presentation skillsDrives a customer-centric, collaborative culturePerformance manages AEs including coaching & developmentHas working knowledge of people management legal requirements

Engineering Tools/Techniques

Builds AEs capability with engineering skills & softwareRecognizes negotiating situations & leverages appropriate personnel as neededSupports AEs with creation of proposals & correspondence through use of available technologyEnsures AEs have fundamental competency with measuring equipment

Reliability Improvement & Solutions

Ensures AEs establish a consistent program approach to equipment issues at customer siteGuides AEs in skill building on the root cause analysis processCoaches AEs in utilizing the failure mode identification process to solve problems & justify recommended improvementsEnsures that AEs have the capability required to deliver well constructed solutions to address equipment issues

Project Management

Applies basic understanding of financial drivers for project workDevelops SMART goals for individuals, projects, & accountsManages team effectively toward meeting project goals & objectives

  

Product/Industry

Ensures AEs have understanding of product & service portfolio for their assigned areasInstructs AEs and customers on operating principles along with language of industry & equipmentDisplays knowledge & coaches AEs on design requirements/applications & competitive marketplace

Program Continuous Improvement

Drives the use of quality management procedures and continuous improvement of tools/processesEnforces all legal requirements (SOX, Export Compliance, Contract T&C Conditions, FCPA, etc)Fosters an environment for continual self development

Requirements:

BS in Engineering or other technical degreeWorking knowledge in manufacturing processes, engineering concepts, rotating equipment, and financial managementDemonstrated leadership capability to organize and lead teamsStrong PC Knowledge (Microsoft Suite; Flowstar.net)Skills needed:  Communication, Problem-Solving, Interpersonal, Customer Service, Conflict Management, Time Management, & Project ManagementCan meet both FLS & customer safety, health, & physical requirements, including drug screen and background checkTravel up to 30%

Preferred Skills:

Knowledge and Experience with Centrifugal Pumps and/or Mechanical Seals preferredExperience with LifeCycle Advantage program and technical leadership preferred

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!