JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Workplace Team – Multi Skilled Technician / BMS Operator 

Corporate Solutions (Integrated Facilities Management)  

ROLE AND RESPONSIBILITIES 

OVERALL ROLE 

This position is in its nature proactive and focused on the technical details, to ensure the functionality of the workplace. It enables the Occupant and Guest Experience based on the requirement “works every time”, while maintaining safe working practices throughout all we do.  
 
The role responds and completes the day to day technical requirements to support the Workplace team and our vendor partners, ensuring compliance to SOPs and SLAs.  
 
A key aspect of this role is to work hand in hand with other service partners such as Security and Dining Services, with Landlords as relevant, to deliver on consistency of service to Occupants and Guests. 

What this job involves: 

Greasing the wheels of day-to-day operations 

You will be involved in the overall upkeep of plant and facilities equipment to ensure smooth daily operations. To do this, you’ll need to regularly inspect all equipment rooms and other facilities, and take note of any problems using the predefined checklists. Also part of your responsibilities is to walk the duty technicians through weekend work plans, and give out technical recommendations, as needed. 

Being the front line for maintenance needs 

Our clients will come to you for equipment fixes, so you’ll be expected to be skilled in carrying out repairs. At the same time, you should always be ready to get hold of vendors to do maintenance work at a moment’s notice. On top of this, you’ll also have to speed up any required equipment moves, adds and changes implementation. In every decision or action you will make, you’ll need to keep in mind that you follow local governmental rules and regulations to avoid any legal troubles. 

MAJOR RESPONSIBILITIES 

Transforming to the Workplace Team of the future 

Resolve technical problem in a timely manner to enhance Occupant Experience 

Commitment to deliver the best level of service every time through attention detail 

Identify opportunities to improve technical service delivery to benefit the workplace 

Trusted partner to deliver all GRE requirements aligned to GRE OE codes 

Strive for Continuous Improvement implementation 

Client/Stakeholder Management (in support of the Technical Services Manager/Assistant Manager) 

Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators 

Deliver an exceptional quality of service to the Client, as reflected by Client feedback 

Communicate effectively with Clients and vendors at the ground level to create customer delight 

Work with all related parties on timely delivery of all services 

Leadership / Staff Management/ Team Participation  

Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success 

Operations Management 

Functional operational control to deliver excellence every time 

Knowledge of BMS system, generate  reports, logs,  trend charts from time to time 

Understand the operational & technical requirements of the site  

Be able to resolve problems and improve operations 

Implementation of task procedures and policies 

Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations 

Monitor the HVAC system in the BMS for its healthy operation and throttle the settings as per the requirements to maintain the standards 

Thorough knowledge of process to be followed during power failure, incidents etc 

Coordinate, manage and oversee vendors to perform a wide range of workplace-related services 

Ensure service deliverables meet SLAs and KPIs 

Cost saving mind-set that drives value for service as every level 

Escalate reoccurring problem and possible solutions to Engineering and Workplace team 

Located on site at the clients offices 

Mobile as required to cover multiple sites 

Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems 

Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client 

Share best practices and new ideas to further support the Workplace Experience Team 

Adhere to the  Risk & Safety work practices to mitigate the risk of services interruption to client’s operation 

Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices 

Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures 

Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment 

Follow the  SOP/EOP  

Maintain accurate check of log’s of all critical systems 

Carryout breakdown maintenance as and when required 

Incident management – well aware of the process and escalation 

Ensure smooth shift hand over process 

Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff 

Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times 

Ensure all works are compliance with statutory regulations on fire, health and safety standards 

Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment 

Certified and experienced 

Are you certified to do electrical or mechanical repair? Have you worked in a facilities and maintenance with at least 2-4 years’ experience in maintenance and improvement works, preferably in a corporate property / facilities management setting? Do you have the ability to maintain property / facility services in accordance with maintenance plan? If yes, then you are who we’re looking for! 

Good-natured and customer-oriented 

Can you clearly report issues and problems and provide clear instruction to repair bugs and malfunctions? To serve clients the best way possible, good communication skills—both written and spoken—will also be indispensable for this role. Can you speak or write in English? That’ll be a big plus! 

Team player 

JLL’s unmatched excellence is only made possible by team work—a core value we want you to possess. We expect you to support the team and work well with others toward achieving targets. Likewise, you must have a proven track record of flawless project execution, all while following company standards and procedures. Ensuring that the team practices our ‘I am JLL’ core behaviours is also under your mandate. 

Client focused enthusiast 

It is important that you can easily interact with the general client staff and vendors to deliver efficient services. We’ll also count on you to address conflicts and conflicting priorities effectively. Likewise, you must be an excellent and resilient communicator who faces customers with a smile at all times, even when times get rough occasionally. 

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA 

Ideal Experience 

Good  verbal and written communication skills 

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements 

Knowledge of HVAC, Fire Protection System, Electrical system and BMS system.  Has experience in CRAC, UPS, Chiller plant or Critical Equipment/Data Centre operations is preferable 

Thorough knowledge of BMS System 

Knowledge of Occupational Safety requirements 

PC literate and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system 

6 working days per week, shift pattern 24/7 coverage required 

Ability to effectively communicate and interact with all levels of people 

2 to 4 years of experience 

Critical Competencies for Success (with corresponding ‘I am JLL behaviours’) 

Client Focus & Relationship Management – ‘I Value my Customers’ 

Demonstrates proactive & professional approach to customer service and stakeholder engagement 

Has a natural hospitality-orientated communications acumen 

Ability to interact with a wide range of client, vendor  staff, 

Has a customer service oriented attitude 

People Management and Team Leadership – ‘I am a Team Player’ 

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels 

Program Management & Organizational Skills – ‘I am Proactive’ 

Planning and Organizing skills to prioritize work and meet tight deadlines 

Ability  to manage multiple and complex operational matters on a daily basis 

Problem Solving & Strategic Thinking – ‘I am Innovative’ 

Capacity to deal with ambiguity and solve complex problems effectively 

Analytical, proven ability to solve problems using a quantitative approach 

Proven ability to employ holistic approaches and looks at long term solutions 

Other Personal Characteristics 

Detail focused and proactive in nature 

Self-motivated 

Exhibits honesty & trustworthiness 

Open to new ideas & willing to challenge status quo 

Works well with diverse teams from various countries/cultures 

KEY STAKEHOLDERS 

Management Staff 

Client Representatives 

Client Occupants / End-users 

Vendor Staff 

DIRECT REPORTS 

NA  

INDIRECT REPORTS 

NA 

REPORTING TO 

Technical Services Manager 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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