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Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

We’re hiring for a role that crosses the intersection of operational excellence and innovation, with the opportunity to help scale how one of the world’s most iconic software companies runs its engineering and COO organization.

We’re looking for an Operations Senior Lead to join Slack’s Engineering Operations team — a role for someone who thrives on making complex organizations run seamlessly. As an individual contributor, you’ll be the operational engine supporting our COO and engineering organizations, helping to ensure day-to-day programs and processes are executed with precision, and building better, faster ways of working.

You’re not here to simply “keep the lights on” — you’re here to design the system. From removing bottlenecks to introducing AI-driven efficiencies, you’ll help our Technical Program Managers, engineering leaders, and cross-functional partners at Slack and Salesforce spend less time wrestling with process and more time delivering impact.

Your Impact - Responsibilities

Day-to-day engineering operations — drive recurring processes, forums, and operational cadences that keep the org moving forward.

Design smarter systems — apply systems thinking to identify inefficiencies, remove blockers, and create scalable ways of working.

Leverage AI and automation — implement tools and workflows that reduce manual effort and improve decision-making.

Lead cross-functional problem-solving — work across Slack and Salesforce to untangle complex issues and align stakeholders quickly.

Drive measurable improvement — set clear metrics for efficiency gains and track progress against them.

Be the go-to solutioneer — anticipate needs, connect the dots, and make it easy for others to get things done.
 

Minimum Qualifications

Bachelor's Degree in Engineering Operations, or related technical field, or equivalent experience.

8+ years in operations or a related role within a technical, product / engineering, or high-growth SaaS environment.

Systems thinker — able to see the bigger picture while designing processes that work in the real world.

Growth mindset — always looking for ways to improve, simplify, and modernize how work gets done.

AI fluency — comfortable experimenting with and applying AI tools to real business challenges.

Hands-on operator — willing to roll up your sleeves and dive into tough, messy, or ambiguous problems.

Cross-functional agility — proven ability to work across teams, functions, and companies (Slack + Salesforce experience a plus).

Clear communicator & influencer — able to drive alignment without formal authority.
 

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

For Washington-based roles, the base salary hiring range for this position is $155,400 to $213,800.