Main Duties and responsibilities:

Customer Service

• Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times.

• Ensure that employees also provide excellent service to internal customers in other departments as appropriate.

• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintain positive guest and colleague interactions with good working relationships.

Financial

• Assist the Engineering Manager in monitoring employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

• Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.

• Ensure new technology and equipment are embraced, improving productivity while taking work out of the system.

Operational

• Coordinate the daily operations of the engineering department, including maintenance and repairs of rides, slides, pools, and water systems. • Maintain accurate records of maintenance activities, repairs, and water quality tests.

• Assist in developing and implementing standard operating procedures (SOPs) and policies for different departments.

• Monitor and evaluate the performance of different teams, providing guidance and support as needed.

• Coordinate with other departments to ensure seamless operations and exceptional guest experiences.

• Assist in the preparation and presentation of monthly reports on departmental performance and progress.

Personnel

• Support management in the supervision of the department employees.

• Assist in the training of employees, ensuring they have the necessary skills to perform their duties with maximum efficiency.

• Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics.

Other Duties

• Understand and strictly adhere to the Rules Regulations established in the Employees Handbook and the park’s policy on Fire, Hygiene, Health, and Safety.

• Report for duty punctually, wearing the correct uniform and nametag at all times.

• Maintain a high standard of personal appearance and hygiene at all times.

• Maintain a good rapport and working relationship with staff in all other departments.

• Attend and contribute to all staff meetings, Departmental, Park, and Hotel training schedules, and other related activities.

• Fully support the Departmental Trainers function in the Department assigned.

• Undertake any reasonable tasks and secondary duties as assigned by the Engineering Manager or Associate Director Engineering.

• Respond to any changes in the department function as dictated by the park.

• Project at all times a positive and motivated attitude and exercise self-control.

• Have a complete understanding of the Department Operations Manual and Policies and Procedures.

Occasional Duties

• Assist in report development for quarterly, bi-yearly, yearly inventory of operating equipment.

• Carry out any other reasonable duties and responsibilities assigned.

Main Duties and responsibilities:

Customer Service

• Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times.

• Ensure that employees also provide excellent service to internal customers in other departments as appropriate.

• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintain positive guest and colleague interactions with good working relationships.

Financial

• Assist the Engineering Manager in monitoring employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

• Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.

• Ensure new technology and equipment are embraced, improving productivity while taking work out of the system.

Operational

• Coordinate the daily operations of the engineering department, including maintenance and repairs of rides, slides, pools, and water systems. • Maintain accurate records of maintenance activities, repairs, and water quality tests.

• Assist in developing and implementing standard operating procedures (SOPs) and policies for different departments.

• Monitor and evaluate the performance of different teams, providing guidance and support as needed.

• Coordinate with other departments to ensure seamless operations and exceptional guest experiences.

• Assist in the preparation and presentation of monthly reports on departmental performance and progress.

Personnel

• Support management in the supervision of the department employees.

• Assist in the training of employees, ensuring they have the necessary skills to perform their duties with maximum efficiency.

• Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics.

Other Duties

• Understand and strictly adhere to the Rules Regulations established in the Employees Handbook and the park’s policy on Fire, Hygiene, Health, and Safety.

• Report for duty punctually, wearing the correct uniform and nametag at all times.

• Maintain a high standard of personal appearance and hygiene at all times.

• Maintain a good rapport and working relationship with staff in all other departments.

• Attend and contribute to all staff meetings, Departmental, Park, and Hotel training schedules, and other related activities.

• Fully support the Departmental Trainers function in the Department assigned.

• Undertake any reasonable tasks and secondary duties as assigned by the Engineering Manager or Associate Director Engineering.

• Respond to any changes in the department function as dictated by the park.

• Project at all times a positive and motivated attitude and exercise self-control.

• Have a complete understanding of the Department Operations Manual and Policies and Procedures.

Occasional Duties

• Assist in report development for quarterly, bi-yearly, yearly inventory of operating equipment.

• Carry out any other reasonable duties and responsibilities assigned.

Ideally with a Bachelor's degree/Diploma.

English proficiency.

At least two years working experience in Water park/Theme Park/Amusement Park industry.

Strong administrative skills (MS Package).

Good problem solving, administrative and interpersonal skills.

Ideally with a Bachelor's degree/Diploma.

English proficiency.

At least two years working experience in Water park/Theme Park/Amusement Park industry.

Strong administrative skills (MS Package).

Good problem solving, administrative and interpersonal skills.