Requisition Number: 101977
Executive Tech Support Technician
We are seeking an Executive Desktop Services Technician to join our team in New York City. This role requires a balance of technical expertise, interpersonal skills, and a commitment to providing top-notch support. The technician will provide comprehensive technology support remotely and in person to the “C-suite” at PIMCO. This support includes a broad scope of mobile, desktop, laptop, remote access, collaboration platforms & A/V technologies used to conduct daily business. In addition to possessing the required technical skills/experience, this individual must have the interpersonal and communication skills to engage with senior executives.
Objectives of this role
Provide quick and effective assistance with information technology systems
Guide executives remotely and in person through systems configuration, troubleshooting, and maintenance
Listen attentively to executives questions and concerns and offer optimal solutions
Prioritize executive satisfaction in all communications, directing unresolved issues to next-level personnel
Represent PIMCO with professionalism and integrity
Responsibilities
Provide personalized, white-glove technical support, ensuring prompt resolution of their IT issues and concerns
Build and maintain strong client relationships, ensuring their technology needs are met and exceeded
Respond to tech inquiries via email, online chats, over the phone, or in person
Walk executives step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with executives to ensure satisfactory service
Keep accurate records of support interactions, issues, and resolutions to maintain a thorough knowledge base for future reference
Communicate feedback to the appropriate internal team members and management
Skills and qualifications
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Tenacious, with good follow-up and attention to detail
Commitment to providing exceptional customer service
Passion for problem-solving and customer service
Tech-savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Experience working as an IT help desk technician or in a similar customer support role
Requirements
At least 5 years supporting internal desktop systems software and hardware, application training, and overall incident ownership and management
3+ years working in support of desk side services with a specific focus on supporting executive levels and their assistants
At least 3 years supporting Microsoft Desktop/Laptops, Apple technologies devices, and network connectivity
Bachelor’s degree or equivalent experience
Advanced knowledge of iOS and Android mobile devices
Knowledge of Office suite tools, Productivity tools: Office 365, Calendar, Zoom, WebEx & MS Teams
Excellent project and time management skills and the ability to manage expectations in a deadline-driven environment
Strong proficiency in verbal and written communication
Must be comfortable working under pressure and supporting C Level Executives
Must possess excellent client facing skills and a strong capacity to communicate and build trusted relationships
Excellent customer service skills, analytical troubleshooting abilities, and strong verbal and written communication skills to produce clear and concise information. Work well within a team environment and keep superior informed on all issues
Willingness to travel locally and internationally to provide on-site support when required
Location: This is an onsite work opportunity in our NY, New York office
Salary: Up to $120,000 annually
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: New York || New York (US-NY) || United States (US) || IT Infrastructure & Support || None || US - New York, NY ||