24*7 support for IP/MPLS fault Management within strict SLA. · Coordination with Mobility circle & ER// NOC for outage restoration. · Action implementation for network improvement. · Resolution of Internet / URL related issues · Documentations of SOP / Knowledge base and learnings. · Daily / Monthly MIS reporting and analysis. · Vendor management and RCA analysis provided by vendor. · Skill set monitoring of team members and training arrangement · Team performance analysis and improvement action