Experience -01 to 05 years -Voice engineer as L2 resource Ticket Analysis and Ticket Management Break fix (Configuration related) Non-Functional Review Pre-Production verification Production Support Application patches Liaise with Avaya Team Service maintenance (reboots) – In co-ordination with the platform team Certificate renewal User queries/responses Configuration and Integration of various Avaya application systems. Start / Stop Services Reports & Meetings: Users adhoc requests (with tickets) Weekly meetings (BAU / Projects) Provide Audit evidence / usage statistics upon request Health Check reports Testing Complete VIT as per agreed test plan Provide support for SIT, UAT and HA testing. Knowledge Transfers and Training Cutover and First Business Day Support Complete migration of existing data Knowledge of LAN / WAN Connections. Knowledge of PRI Connectivity with the Telecom Service Providers. Switches and configurations of Juniper system. Key Skills: Installation of Avaya Applications, Call Manager/Communication Manager, SM, AES, CMS , Avaya Gateway ,SBC , IVR ,Phone configuration and registration. Location: Hyderabad