**Work Schedule** Standard (Mon-Fri) **Environmental Conditions** Office **Job Description** When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. We are seeking a highly skilled and motivated Engineer II, Systems Infrastructure, to join our team with multifaceted strengths in Tijuana, Mexico. This role offers the outstanding opportunity to work in a dynamic environment, ensuring the reliability, scalability, and security of our world-class infrastructure. You will be responsible for attending to support tickets, providing excellent customer service, handling users and vendors, and collaborating with different teams across various areas. **Key Responsibilities:** + Provide IT technical support, resolving issues with Windows operating systems, maintaining hardware and software, and managing IT ticketing systems. + Diagnose and resolve problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature. + Configure, deploy, maintain, and support computer workstations, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment. + Install and support PC, laptop, tablet, and mobile hardware and software. + Collaborate with hardware and software vendors to ensure timely product delivery and installation. + Detail procedures, standards, configurations, settings, installation sequences, and back-out instructions. **Qualifications:** + Bachelor’s degree in Computer Science, Information Technology, or a related field. + 3-5 years of experience in systems engineering or a related role. + Excellent problem-solving and analytical skills. + Good communication and teamwork abilities. **Preferred Skills:** + Knowledge of using the ServiceNow platform for handling and addressing support tickets, including crafting, updating, and resolving incidents. + Experience applying PPI (Practical Process Improvement) methodology to improve processes. + Demonstrable experience supporting printers within the organization. + Experience working in a manufacturing environment. **Environmental Conditions:** Office environment with some degree of PPE (Personal Protective Equipment) required, such as safety glasses, gowning, gloves, lab coat, ear plugs, etc. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.